Level 3 Network Support Engineer

About Luxoft
Luxoft, a DXC Technology Company (NYSE: DXC), is a digital strategy and software engineering firm providing bespoke technology solutions that drive business change for customers the world over. Acquired by U.S. company DXC Technology in 2019, Luxoft is a global operation in 44 cities and 23 countries with an international, agile workforce of nearly 18,000 people. It combines a unique blend of engineering excellence and deep industry expertise, helping over 425 global clients innovate in the areas of automotive, financial services, travel and hospitality, healthcare, life sciences, media and telecommunications. DXC Technology is a leading Fortune 500 IT services company which helps global companies run their mission critical systems. Together, DXC and Luxoft offer a differentiated customer-value proposition for digital transformation by combining Luxoft’s front-end digital capabilities with DXC’s expertise in IT modernization and integration. Follow our profile for regular updates and insights into technology and business needs.
​​​​​​​Luxoft Romania has been established since 2001. We currently have approximately 2500 employees working from different locations in the country.

Mandatory Skills:
• Must have work experience and very good theoretical knowledge for Switching, Routing protocols such as: Ethernet, VLANs, STP, LACP, VPC, OSPF, BGP, IGMP, VRRP, TACACS, SNMP, DHCP
• Must be able to perform in-depth technical troubleshooting to determine the root cause of software or hardware issues
• Is familiar with virtualization technologies (VMware/HyperV/KVM), different Operating Systems, scripting programs and network monitoring tools
• Fluent in English, both spoken and written
Nice-to-Have Skills:
• Familiarity with network performance tools like IXIA, Spirent is considered a plus
• Have very good communications skills; customer interaction experience is a plus
• Knowledge of FCoE and Fiber Channel fundamentals would be a plus

Project Description:
About the Project:
Network Support Engineer is responsible for supporting data center networking products and solutions.
Level 3 Support Engineer (Product Engineer) responsibilities include providing technical expertise to the field for escalated cases and providing an action plan to resolve all client reported field issues. The position will require the support of critical client situation, along with resolution and management of pervasive field issues, as well as provide field communication on fix releases
Responsibilities:
Leads all support cases to resolution. Interface with client teams and customers to explain technical solutions and maintain customer satisfaction.
• Performs thorough analysis and diagnosis of complex networking issues
• Uses lab hardware to set up customer topologies/configurations and replicate customer failures
• Escalates field identified problems to the appropriate engineering teams for further investigation and issue resolution
• Contributes to process improvements
• Assists customer and account teams with configuration requests
• Manages the caseload by assigning technical resources to incoming cases
• Contributes to improving product-related documentation (user guides, publications, technical tips, release change histories)
• Supports pre-sales activity for complex networks and highly critical customers
• Collaborates and plans complex network upgrades and network migration activity.

Reasons to join us

Attractive salary and benefits package
We invest into your professional training including business domain knowledge, and allow you to grow your professional career.
We encourage creative-thinking into an open-minded work environment. Frequently the relaxation rooms are the place where the most ambitions ideas are
We are not just professional teams, we are also friends that have fun working together
If you are an active person and you feel motivated by the creation/development of the software solutions, then this is the place to be, you will not get bored.