Helpdesk/ IT Support

Employer: Evolve today
Domain:
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 22.07.2019
    Short company description

    We are a complex company that offers consulting and recruitment services in the Human Resources area..

    Evolution in performance, professionalism, balance and satisfaction.

    We are your trustworthy partner that understands the markets continuous dynamic change and difficulties but also from our constant direct engagement with the companies we work with, and their employees.

    We speak the languages of those that have ambitions, motivation for success and are able to adapt, innovate, and evolve.

    As your devoted partner we identify the requirements and the necessities of your company and as well for your employees.

    Requirements

    For our business partner, a leading international healthcare and diagnostics services provider, we are looking for a Helpdesk/ IT Support based in Bucharest.


    Requirements:

    • At least 2+ years’ experience in a similar role;
    • Good knowledge of English written and spoken;
    • Strong IT Helpdesk background;
    • Self-motivated and proactive;
    • Customer-oriented but also able to deal with conflicts.
    • Self-motivated and proactive;

    Responsibilities


    Responsibilities:

    • User helpdesk support (ticketing and attribution)
    • Managing accounts and business application groups
    • Analyze problems with users in laboratories/receptions
    • Problems related to business applications (non-functional application, services, contracts, analyzers, invoices, cash registers, etc.)
    • Different configurations related to company’s applications (services, contracts, analyzers, etc.)
    • Support cash register (error codes, connection problems, etc.)
    • Installation and configuration of new IT equipment purchased (from new equipment to full use in the company network, regardless of department / specific situation, at country level)
    • Software installation and administration
    • Workstation support for network users (diagnosing and resolving software or hardware issues)
    • Field trips (all over the country) as needed (installation of new laboratories or rearrangements, configuration of a large number of IT equipment, situations that cannot be solved by remote intervention).
    • Telephone support during business hours, morning shifts, and after schedule, subject to availability (at country level).
    • Hardware configurations (IT standard according to intranet) with 3 months update, depending on market products, new versions, technical expertise price/quality ratio.
    • Support for printers (setting up new printers, connecting them to servers and computers, investigating and fixing malfunctions, etc.)
    • Installation, support, troubleshooting, configuration changes for barcode printers according to location/laboratory requirements;
    • Communication between company and Prime Telecom VPN providers, Vodafone for Internet connection issues in all company’s locations;

    Other info


    Benefits:

    • Meal tickets;
    • Holiday Bonuses: Easter and Christmas
    • Annual holiday bonus
    • Health subscription