Helpdesk/ IT Support

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Employer: Evolve today
Domain:
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 10.09.2019
    Remote work: On-site
    Short company description

    At Evolve today we offer complex Human Resources services, from business consulting to headhunting and recruitment. We have extensive experience in finding talented professionals, for a variety of industries, especially in the IT sector.
    We started with a dream: to create a Human Resources company with a strong, unique profile on the market, deeply shaped by our core values: commitment to performance, professionalism, a balanced approach and deep satisfaction for our clients.
    From that moment, we nurtured special relationships and we continuously evolved, being flexible, but staying true to our values. We aim higher and higher and we invite you to EVOLVE with us!

    Requirements

    For our business partner, a leading international healthcare and diagnostics services provider, we are looking for a Helpdesk/ IT Support based in Bucharest.


    Requirements:

    • At least 2+ years’ experience in a similar role;
    • Good knowledge of English written and spoken;
    • Strong IT Helpdesk background;
    • Self-motivated and proactive;
    • Customer-oriented but also able to deal with conflicts.
    • Self-motivated and proactive;

    Responsibilities


    Responsibilities:

    • User helpdesk support (ticketing and attribution)
    • Managing accounts and business application groups
    • Analyze problems with users in laboratories/receptions
    • Problems related to business applications (non-functional application, services, contracts, analyzers, invoices, cash registers, etc.)
    • Different configurations related to company’s applications (services, contracts, analyzers, etc.)
    • Support cash register (error codes, connection problems, etc.)
    • Installation and configuration of new IT equipment purchased (from new equipment to full use in the company network, regardless of department / specific situation, at country level)
    • Software installation and administration
    • Workstation support for network users (diagnosing and resolving software or hardware issues)
    • Field trips (all over the country) as needed (installation of new laboratories or rearrangements, configuration of a large number of IT equipment, situations that cannot be solved by remote intervention).
    • Telephone support during business hours, morning shifts, and after schedule, subject to availability (at country level).
    • Hardware configurations (IT standard according to intranet) with 3 months update, depending on market products, new versions, technical expertise price/quality ratio.
    • Support for printers (setting up new printers, connecting them to servers and computers, investigating and fixing malfunctions, etc.)
    • Installation, support, troubleshooting, configuration changes for barcode printers according to location/laboratory requirements;
    • Communication between company and Prime Telecom VPN providers, Vodafone for Internet connection issues in all company’s locations;

    Other info


    Benefits:

    • Meal tickets;
    • Holiday Bonuses: Easter and Christmas
    • Annual holiday bonus
    • Health subscription

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