WEB PLATFORMS SUPPORT RESPONSIBLE WITH FRENCH
RIAN&Partners is a new, fresh concept in the recruitment and selection process of personnel, personnel training & organizational development.
RIAN&Partners combines, in an intelligent and friendly manner, over 30 years of our partners’ previous experience in the HR management for the industrial environment with passion and determination – patterns engraved to every assigned project.
Integrity and high professional ethics are the core values we believe in, values that have settled their home at RIAN&Partners. Moreover, we believe wholeheartedly in optimism, flexibility and ‘’out of the box’’ solutions. That’s who we are!
•French and English- advanced level;
•Knowledge of the Microsoft Office Package and experience in IS platforms support;
•Familiar with the digital environment in general;
•Knowledge of JIRA and Confluence Tools;
•Knowledge of Adobe Tools (AEM, Target, Social, Analytics, Campaign etc);
•Autonomous in his/her daily activity and rigorous handling of tasks, being able to collaborate with international stakeholders;
•An insanely curious person who keeps up with all the novelties in the digital domain;
•A proactive and enthusiastic team player.
•Provides support for various request (bugs, incidents, information or access demands) coming from digital managers form all countries who have difficulty using the company digital platforms;
•Qualifies the support request and provides appropriate solutions;
•Follows up the subject and ensures that the stakeholder receives the answer in time and in a useful manner;
•Updates and enriches the library of solution files used by the whole support teams to answer to countries;
•Maintains and updates the procedures describing the support process for platform users;
•Measures the satisfaction grading for all solved request, proposing action plans for improvements.