WEB PLATFORMS SUPPORT RESPONSIBLE WITH FRENCH

We are RIAN & Partners, a 100% Romanian concept – recruitment agency and we provide specialized human resources management services within the industrial field.

Our goal is clear and simple: to improve every recruitment and organizational development processes. We support ambitious businesses to find the proper human capital for their development plans. We offer guidance to dynamic candidates in order to find their dream job.

•French and English- advanced level;
•Knowledge of the Microsoft Office Package and experience in IS platforms support;
•Familiar with the digital environment in general;
•Knowledge of JIRA and Confluence Tools;
•Knowledge of Adobe Tools (AEM, Target, Social, Analytics, Campaign etc);
•Autonomous in his/her daily activity and rigorous handling of tasks, being able to collaborate with international stakeholders;
•An insanely curious person who keeps up with all the novelties in the digital domain;
•Client-oriented;
•A proactive and enthusiastic team player.

•Provides support for various request (bugs, incidents, information or access demands) coming from digital managers form all countries who have difficulty using the company digital platforms;
•Qualifies the support request and provides appropriate solutions;
•Follows up the subject and ensures that the stakeholder receives the answer in time and in a useful manner;
•Updates and enriches the library of solution files used by the whole support teams to answer to countries;
•Maintains and updates the procedures describing the support process for platform users;
•Measures the satisfaction grading for all solved request, proposing action plans for improvements.