Level 1 Technical Support with Dutch HBT

Employer: Honeywell
Domain:
  • Customer Support - Client Service
  • IT Hardware
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 22.07.2019
    Short company description

    Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

    Requirements

    YOU MUST HAVE

    - High School Diploma, or equivalent. Some experience in the field
    - English fluent
    - Dutch fluent

    WE VALUE

    - Experience in the industry is preferred;
    - Excellent interpersonal and verbal & written communication skills;
    - Strong continuous improvement mindset, strong leadership impact;
    - Demonstrated experience with Knowledge Management & Call Center Management;
    - Good administration skills.

    Responsibilities

    Key Responsibilities:

    - Coverage of Technical Support Helpdesk (Hotline & e-mail);
    - Providing technical support level 1 for client’s security products - anti- burglary systems, video control and access control. This includes:
    - Resolving customer issues and providing technical support and client counseling;
    - Checking product problems;
    - Registering problems reported in SalesForce.Com (SFDC);
    - Providing detailed information to range specialists about clients;
    complaints and problems that are unsolved;
    - Escalating problems to team leaders of sales support issues for products;
    - Sending feedback about product improvements to sales support, team leaders and project managers.