Customer Support Representative with English

Employer: SalesConsulting
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • Cluj Napoca
  • Updated at: 05.07.2019
    Short company description

    Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

    Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
    We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
    - AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
    - OUTSOURCING (BPO/SSC/CC)
    - IT & C (C++, C#, .NET, Java, Linux etc)
    - FMCG (sales & purchasing positions; all levels)
    - PHARMA (all levels)

    Requirements

    Fluency in English
    Previous experience or aptitude for Customer Service
    Good organizational skills
    A working knowledge of MS Word / Excel
    Excellent communication skills and the ability to remain calm in all situations
    Ability to work on own initiative and under pressure in order to achieve deadlines
    Ability to adapt to a continuously changing environment and procedures

    Responsibilities

    The Customer Support Representative employees are responsible for responding to all customer enquirers within given timescales, efficiently and effectively, developing and maintaining a full technical knowledge of client products and services.They will be responsible for logging of all calls accurately and in line with procedure, maintaining and updating all administration and consulting product manuals and be able to advise customer of appropriate options / solutions.

    Other info

    In-house continuous professional training
    Free language improvement programs
    Real promotion opportunities
    True career development insights
    Attractive benefit package
    Young, fresh, friendly and multicultural work environment
    Experience with design verification and analysis
    Experience with design tools and communication Interfaces