IT Manager

Pragmatic Play supplies player-favourite games to the leading global brands in iGaming. Powering up new possibilities of play through a single API, we offer a multi-product portfolio of award-winning slots, live casino, bingo, virtual sports, and more, available in all major regulated markets.
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Driven by a persistence to craft immersive experiences, we consistently deliver games that players love.
ARRISE is a software development and services company powering Pragmatic Play.

- Background with ITIL processes and IT Governance best practices;
- Proven experience of managing a team of 3 or more people;
- Excellent knowledge of Windows operating systems, Desktop MS Office applications;
- Expertise with Active Directory infrastructure;
- Strong skills of Office 365 services: Exchange Online, Teams, SharePoint, Azure DS;
- Knowledge and hands-on experience with Cisco firewalls and routers, support and maintenance of routing, VPN services, DNS/DHCP services;
- Experience with ManageEngine ServiceDesk and supporting products (preferred);
- Familiarity with GDPR Compliance Guide;
- Excellent organisational skills;
- Strong leadership and decision-making skills;
- Excellent analytical and problem-solving skills;
- Understanding of complex information and requirements;
- Good prioritisation skills and be flexible enough to adapt plans.

Responsibilities:
- Lead and manage the internal IT team of 5 employees and offer support for offices in several countries (Romania, Ukraine, Malta, Gibraltar, Philippines);
- Support and improve services provided by IT to business and end-users;
- Be responsible for smooth and failure-free operations of in-scope IT services;
- Anticipate the needs and handle the purchases of any needed equipment;
- Be responsible for accurate asset management;
- Support and comply with IT Compliance requirements (based on ISO 27001);
- Run regular checks on network and data security;
- Identify and act on opportunities to improve and update software and systems;
- Develop and implement IT policies and best practice guides for the organisation;
- Oversee and determine timeframes for major IT projects including system updates, upgrades, migrations and outages;
- Identify problematic areas and implement strategic solutions in time;
- Manage IT staff and help with recruiting, training and coaching employees, communicate job expectations and appraise their performance.