Agent L1 Service Desk with German

Angajator: Vodafone Shared Services Romania
  • IT Hardware
  • IT Software
  • Telecomunicatii
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Actualizat la: 21.02.2020
    Scurta descriere a companiei

    Technology is a playground for ideas!
    Vodafone Shared Services Romania is the place to make them come to life.
    If you want to invest more in a career rather than just a job,
    Meet us, Join us, Grow with us!

    We stay hungry and true to our core values by recruiting people who are fun, passionate, open, and question everything.
    Reflect on what your motivation is to come on board! We’re eager to hear your story.

    We live and thrive in an ever-changing environment where creativity and productivity are key, within working hours, of course.


    With these skills you are a great candidate:

    · German (C1 or above)
    · English (B2 or above)
    · Has used an IT Service Management tool (BMC Remedy or similar)
    · Ability to diagnose and resolve basic technical issues
    · Customer-Oriented
    · Excellent communication skills
    · Can-do attitude
    · Team working skills
    · Flexibility


    With these activities you will have a great impact on our business:

    · Serve as first point of contact for customers over all agreed channels with their respective OpCos and provide resolution or dispatch accordingly where applicable (incidents and service request)
    · Perform remote troubleshooting through thorough analysis and relevant questions
    · Identify the issue using the details received from the end-user and provide resolution according to the work instructions
    · Record actions taken and resolution provided in the relevant ticketing system
    · Ensure fulfillment of the agreed Service Level Agreements/Key Performance Indicators
    · Perform ticket follow-up according to the internal procedure
    · Identify and suggest possible improvements on procedures
    · Resolved incidents, service requests and queries
    · Up-to-date information in the relevant systems
    · Documented technical solutions in KMDB

    Alte informatii

    Sounds like the perfect job? We’ve got even more to offer:

    · Work from Home – You can get to work remotely from anywhere you choose!
    · Medical and dental services
    · Life insurance
    · Dedicated employee phone subscription
    · Special discounts for gyms and retailers
    · Annual Company Bonus
    · Ongoing Education
    · You get to work with tried and trusted web-technology
    · Getting in on the ground floor of an technology changing company
    · Flexible Vacation