IT Helpdesk Technician

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Angajator: ARRISE POWERING PRAGMATIC PLAY
Domeniu:
  • IT Hardware
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 19.05.2022
    Remote work: On-site
    Scurta descriere a companiei

    Pragmatic Play supplies player-favourite games to the leading global brands in iGaming. Powering up new possibilities of play through a single API, we offer a multi-product portfolio of award-winning slots, live casino, bingo, virtual sports, and more, available in all major regulated markets.
    ​​​​​​​
    Driven by a persistence to craft immersive experiences, we consistently deliver games that players love.
    ARRISE is a software development and services company powering Pragmatic Play.

    Cerinte

    - Previous experience of 1 to 2 years in a similar role;
    - Office 365 knowledge;
    - Fluency in English.

    Responsabilitati

    - Maintain the IT Server room;
    - Maintain and ensure that various processes are in accordance with the defined office's SLAs;
    - Monitor the office equipment, set-ups and cabling;
    - Install and configure the equipment for the new employees;
    - Work closely with external engineers and technicians as part of a holistic support team;
    - Write and draw excellent documentation and SOP’s under the guidance of the IT Manager;
    - Assist in the purchase of needed Server room IT assets;
    - Prepare technical implementation plans that provide integrated solutions including actions, milestones, timelines and critical paths required for complete solutions;
    - Attend to incidents on time and ensure that there are no SLA breaches;
    - Monitor and maintain the employee's PCs and scanners;
    - Collaborate with the Operation Managers and Floor Supervisors for encountered errors and act immediately in troubleshooting or replacement of equipment.

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