EU Level 2 Support

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Employer: Mood Media
  • Customer Support - Client Service
  • Marketing
  • Telecommunication
  • Job type: full-time
    Job level: 0 - 1 years of experience
  • Updated at: 22.08.2019

    General Summary: 
    The EU Level 2 Support is responsible for the maintenance of a portfolio of clients that subscribed for Online music and video contracts. The music and video devices are based on Linux or Windows. The team provides support services to all Mood Europe affiliates, sometimes being also directly in contact with our clients. The main activity is to investigate and solve technical issues regarding hardware or software failures. Also, using specific monitoring tools, the team supervises and ensures the proper functioning of the online devices. 
    •  University degree in Computer Science or related field •  Very strong TCP/IP / Networking skills •  Experience in working with Linux and Windows command lines, Bash shell scripting •  Good knowledge of MySQL databases •  Good knowledge of DHCP/DNS •  Advanced knowledge in English (written and verbal) •  Ability to analyze and solve technical problems