Help Desk Master Data Management with German

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities.


WNS Romania is a leading provider of end-to-end BPM solutions in Europe. We are strategic partner to our clients for delivering a full range of basic to complex business processes.
We understand European business while maintaining a global context. We have stood by this statement since our inception in 2008.

Our core capabilities are around German, Italian, Spanish, French, English languages across F&A, Procurement and Customer Service Interaction Services. We have over 11 clients and more than 450 employees across multiple industries like: Insurance, Travel & Leisure, Manufacturing, Market Intelligence, Music & Entertainment and Specialty Minerals.

We are most admired for our people, partnership approach, performance and domain expertise.

Graduates in any discipline with at least 1-2 years experience working in similar roles
Excellent communication (written & spoken) and interpersonal skills
Good German level with ability to exchange in English as well
Knowledge of Procurement / Purchasing processes will be an added advantage
Flair for problem solving and customer service
Proficient is Microsoft office application (Word, Excel, PowerPoint etc.)

Help desk tasks:

Be the first point of contact for internal business teams and suppliers to address procurement related problem/issue. Provide adequate inputs towards resolution of the issue within the committed SLA time
Address/resolve all stakeholder queries related to the procurement requests such as: queries related to procurement status, policy, process, etc.
Requests to create requisitions for purchasing of service and goods
Vendor queries, related to status for PO, invoice, bids, etc.
Contracting support requests
Invoice resolution and supplier payment related support
Accurately ascertain the customer need and resolve questions at first pass and/or triage to correct team
Create tickets and/or amend existing tickets in request management tool such as ServiceNow, ZenDesk etc. for each customer interaction to ensure proper documentation and efficient tracking/reporting
Track all aged queries and escalate to appropriate stakeholders to drive resolution
Raise Purchase Orders on need basis. Be familiar with the ERP/purchase management tool to guide users on the process and tool related issues
Provide regular updates and visibility into the process to the customer
Aim to drive high customer satisfaction through effective problem solving
Build knowledge base to address frequently asked questions and direct users to such sources of information for self-support
Answer incoming calls and emails from internal customers and suppliers pertaining to new or existing procurement matters

Master data management tasks:

Execute changes to Oracle (or other ERPs) master data as approved by the business
Ensure compliance to Item Master such as
Item Nomenclature
Item category
Usage classification
Process requests within committed SLA time
Coordinate material and finish products master data setup, validations and periodic maintenance
Ensure integrity and accuracy of Item Master data in ERP systems
Perform mass updates as required
Participate in projects and initiatives across multiple functional areas and regions
Work with business units and process experts to resolve master data issues
Ensure data quality, compliance and consistency of master data across business systems
Generate reports and perform analytics as required
Support the business with required procedures, submit incidents and change requests when needed
Assist business process experts in defining standard operating procedures, process flows and related documentation

You will enjoy:

A great office, a friendly atmosphere and a multinational environment
Bonuses for your results
Wide range of development and training options (including soft skills and language courses)
Career path perspective and personal development plan
Great work-life balance culture