Help Desk Master Data Management with German
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WNS Global Services is a recognized leader in business process outsourcing (BPO).
We deliver value to our customers by bringing operational excellence, deep industry and functional knowledge to critical business processes. Our customers comes from various industries, such us: travel, insurance, financial services, healthcare, manufacturing, distribution and retail.
We will welcome you in a global team and in a friendly work environment where you can professionally evolve. Looking forward meeting you!
Graduates in any discipline with at least 1-2 years experience working in similar roles
Excellent communication (written & spoken) and interpersonal skills
Good German level with ability to exchange in English as well
Knowledge of Procurement / Purchasing processes will be an added advantage
Flair for problem solving and customer service
Proficient is Microsoft office application (Word, Excel, PowerPoint etc.)
Help desk tasks:
Be the first point of contact for internal business teams and suppliers to address procurement related problem/issue. Provide adequate inputs towards resolution of the issue within the committed SLA time
Address/resolve all stakeholder queries related to the procurement requests such as: queries related to procurement status, policy, process, etc.
Requests to create requisitions for purchasing of service and goods
Vendor queries, related to status for PO, invoice, bids, etc.
Contracting support requests
Invoice resolution and supplier payment related support
Accurately ascertain the customer need and resolve questions at first pass and/or triage to correct team
Create tickets and/or amend existing tickets in request management tool such as ServiceNow, ZenDesk etc. for each customer interaction to ensure proper documentation and efficient tracking/reporting
Track all aged queries and escalate to appropriate stakeholders to drive resolution
Raise Purchase Orders on need basis. Be familiar with the ERP/purchase management tool to guide users on the process and tool related issues
Provide regular updates and visibility into the process to the customer
Aim to drive high customer satisfaction through effective problem solving
Build knowledge base to address frequently asked questions and direct users to such sources of information for self-support
Answer incoming calls and emails from internal customers and suppliers pertaining to new or existing procurement matters
Master data management tasks:
Execute changes to Oracle (or other ERPs) master data as approved by the business
Ensure compliance to Item Master such as
Process requests within committed SLA time
Coordinate material and finish products master data setup, validations and periodic maintenance
Ensure integrity and accuracy of Item Master data in ERP systems
Perform mass updates as required
Participate in projects and initiatives across multiple functional areas and regions
Work with business units and process experts to resolve master data issues
Ensure data quality, compliance and consistency of master data across business systems
Generate reports and perform analytics as required
Support the business with required procedures, submit incidents and change requests when needed
Assist business process experts in defining standard operating procedures, process flows and related documentation
You will enjoy:
A great office, a friendly atmosphere and a multinational environment
Bonuses for your results
Wide range of development and training options (including soft skills and language courses)
Career path perspective and personal development plan
Great work-life balance culture