Technical Support Specialist
This job is no longer active!View all jobs Bosch Timisoara activeView all jobs Technical Support Specialist active on Hipo.roView all jobs IT Software active on Hipo.ro |
Employer: | Bosch Timisoara |
Domain: |
|
Job type: | full-time |
Job level: | Student/Graduate |
Location: |
|
Updated at: | 09.09.2019 |
Remote work: | On-site |
At Bosch Service Solutions we are looking for dedicated and dynamic people who are ready to face daily challenging tasks in an international and innovative environment – people who can identify opportunities and make the most of them. No matter if you start as an intern, a graduate or a professional with years of experience – at Bosch Service Solutions you’ll find the right job with passionate and dedicated colleagues.
Make it hapen. Apply now.
Qualifications
- Solid knowledge (oral and written) of German, French and English language;
- Networking knowledge or similar experience is a +
- Fast understanding of technical problems;
- High level of customer and service orientation, communication and organizational skills;
- Strong awareness of quality, reliability and responsibility;
- Good command of MS Office package;
- Adaptability;
- Analytical thinking;
- Positive attitude;
- Autonomous and proactive behavior;
- The ability to remain calm under pressure or in case of conflict management;
- Customer care oriented;
- Understanding and respecting work instructions
- Respect.
Additional Information
Flexible benefits and services (medical services, various sports and health opportunities, transportation, personal and professional development), employee discounts, 13th salary, meal tickets, Christmas and Easter bonus .
Responsibilities
Job Description
- Log or document all customer requests/incidents/ iquires (via all communication channels);
- When needed, create & escalate ticket to 2nd level;
- Act as a SPOC (single point of contact );
- Identify and log correctly the customer contact details;
- Support/forward any technical issues/questions;
- Follow incident management procedure;
- Contribute to knowledge base articles if needed;
- Performs and documents remote support sessions folowing the procedure;
- Escalate existing/potential complaints to TL’s or OPM;
- Troubleshoot & diagnose all issues;
- End to end ticket tracking and follow up;
- Collect log files & configuration files & data bases;
- Set up and maintain laboratory equipment;
- Is aware of the project KPI’s and contributes in fulfilling them;
- Share knowledge and offer support to other colleagues
- Back-up for other colleagues when needed;
- Respects all procedures and internal regulations;
- Train colleagues after participating to trainings perform by 2nd level/BU’s outside our location;
- Perform other tasks as assigned by TL’s/OPM/ SME.
Job-uri similare care te-ar putea interesa: |
|
---|---|
ALM Support Specialist Timisoara, | |
Technical Support Engineer Aplica fara CV | |
Associate Technical Support Engineer Aplica fara CV | |
Vezi job-uri similare (105) |
Raporteaza eroarea la