Technical Support Specialist

Employer: Bosch Service Solutions SRL
Domain:
  • IT Software
  • Job type: full-time
    Job level: Student/Graduate
    Location:
  • Timisoara
  • Updated at: 17.07.2019
    Short company description

    At Bosch Service Solutions we are looking for dedicated and dynamic people who are ready to face daily challenging tasks in an international and innovative environment – people who can identify opportunities and make the most of them. No matter if you start as an intern, a graduate or a professional with years of experience – at Bosch Service Solutions you’ll find the right job with passionate and dedicated colleagues.

    Make it hapen. Apply now at timisoara.recruitment@ro.bosch.com.

    Requirements

    Qualifications

    - Solid knowledge (oral and written) of German, French and English language;
    - Networking knowledge or similar experience is a +
    - Fast understanding of technical problems;
    - High level of customer and service orientation, communication and organizational skills;
    - Strong awareness of quality, reliability and responsibility;
    - Good command of MS Office package;
    - Adaptability;
    - Analytical thinking;
    - Positive attitude;
    - Autonomous and proactive behavior;
    - The ability to remain calm under pressure or in case of conflict management;
    - Customer care oriented;
    - Understanding and respecting work instructions
    - Respect.



    Additional Information

    Flexible benefits and services (medical services, various sports and health opportunities, transportation, personal and professional development), employee discounts, 13th salary, meal tickets, Christmas and Easter bonus .

    Responsibilities

    Job Description

    - Log or document all customer requests/incidents/ iquires (via all communication channels);
    - When needed, create & escalate ticket to 2nd level;
    - Act as a SPOC (single point of contact );
    - Identify and log correctly the customer contact details;
    - Support/forward any technical issues/questions;
    - Follow incident management procedure;
    - Contribute to knowledge base articles if needed;
    - Performs and documents remote support sessions folowing the procedure;
    - Escalate existing/potential complaints to TL’s or OPM;
    - Troubleshoot & diagnose all issues;
    - End to end ticket tracking and follow up;
    - Collect log files & configuration files & data bases;
    - Set up and maintain laboratory equipment;
    - Is aware of the project KPI’s and contributes in fulfilling them;
    - Share knowledge and offer support to other colleagues

    - Back-up for other colleagues when needed;
    - Respects all procedures and internal regulations;
    - Train colleagues after participating to trainings perform by 2nd level/BU’s outside our location;
    - Perform other tasks as assigned by TL’s/OPM/ SME.