EMEA Partner First Advisor with French #3041775

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Employer: HP Inc.
  • Customer Support - Client Service
  • IT Hardware
  • Sales
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 28.07.2019
    Short company description

    At HP, we believe in the power of ideas. We use ideas to put technology to work for everyone. And we believe that ideas thrive best in a culture of teamwork. That is why everyone - at every level in every function, is encouraged to have original ideas, to express them and to share them. We trust anything can be achieved if you really believe in it, and we will invest in your ideas to change lives and the way people work. This vision is what sets us apart as a company. At HP we work across borders, and without limits. Global virtual teams share resources and pool their big ideas to solve business issues and meet personal goals. Everyone is valued for the unique skills, experiences and perspective they bring. That’s how we work at HP. And this is how ideas and people grow.

    HP is a proven leader in personal systems and printing, delivering innovations that empower people to create, interact, and inspire like never before. We leverage our strong financial position to extend our leadership in traditional markets and invest in exciting new technologies.
    HP has an impressive portfolio and strong innovation pipeline across areas such as:
    • blended reality technology - our unique Sprout by HP will change the way people do things
    • 3D printing
    • multi-function printing
    • Ink in the office
    • tablets, phablets, notebooks
    • mobile workstations

    We’re looking for visionaries who are ready to make an impact on the way the world works. At HP, the future’s yours to create!


    Advanced knowledge of written and spoken English and French language required
    1-4 years of experience in a similar position
    Preferably bachelor’s degree in communications, management, marketing
    Good knowledge of the Microsoft Office Package
    Ability to manage large amounts of information
    Team working abilities
    Prioritization, meeting deadlines
    Reporting and data analysis skills
    Identifying process improvement areas, developing and implementing solutions
    Complex problem-solving skills
    Management of change


    As the Partner First Advisor you would oversee all partner-facing activities related to onboarding, renewal and upgrades for resellers in French-speaking environment. You will use your coordination skills to ensure the best experience for both internal and external parties involved.


    Executing the onboarding of resellers interested in joining the HP Partner First Program
    Following up on every step of the process and making sure that they are completed within agreed turnaround time
    Maintain up to date onboarding status in the Partner First End to End Tracker
    Escalate as appropriate the cases where turnaround time is exceeded
    Offer consultancy on all aspects of the onboarding process to internal and external stakeholders
    Correct implementation of the process for the countries/clusters in his/her portfolio
    Holding adequate knowledge of the tools and systems the team works with
    Delivering trainings on the process to resellers and internal users/new colleagues
    Is responsible of the accuracy of the partner profile in the HP database
    Is responsible for regular cleanups of the HP database
    Needs to make sure that the updates implemented by the profiling team are accurate
    Proactively address to stakeholders the situations with exceeded turnaround time, proposes and implements actions


    The Partner First Specialist constantly interacts with the following roles and teams: contracts, compliance, profiling, learning & certification, pricing, partner communication, partner compensation, marketing development funds, country sales operations teams, sales teams etc
    The communication will be done via email, phone, conference call, SharePoint, as adequate
    The Partner First Specialist is responsible of providing timely and accurate information to all the persons he/she interacts with
    General tasks, personal development, team work:

    The Partner First Specialist is responsible of complying with the company and department values
    He/she needs appropriately share information with the stakeholders and colleagues
    Respects the standards of business conducts and the internal code of regulations
    Attends within agreed time frames all the mandatory trainings