Technical Customer Support Trainee Program with Veeam Software

Looking for a typical call center role? This isn’t it.

At Veeam, you can expect:

• No call center KPIs—the quality of your work is the key performance indicator.
• Growth—want to learn Cascading Replication, WAFL, and Block Cloning? Great! We’ll teach you. - Already know what they are? Great! We’ll be a good match.
• Recognition—we prefer to promote engineers internally. We can tell from your work if you want to be technically challenged.
• Flexibility—we all have lives outside of work. Determine your start and finish times and get your job done. If you’re good, we’ll trust you.

About you:

• Fresh graduate, interested in developing your Technical skills and mastering the end to end troubleshooting cases for our customers! Also, besides your English skills, you should be an excelent German or French Speaker. 
• Italian or Spanish is nice to have.

What you’ll be doing:
 

In our Trainee program we offer you:
 

• 6 Full months of intensive training's, most up to date curricula regarding the emergent Industry of Data Management, Back Up & Virtualization solutions;
• Two main steps in the training program: 1) general IT related trainings; 2) trainings on Veeam products and related technologies.
• The opportunity to work as a Full Time Employee in Veeam’s Technical support Department after graduating the Trainee Program.

Other info:
 

• The Internship Program is paid!
• The Trainee will be evaluated & mentored constantly in order to assure his successful transition to Junior Technical Support role.
• Besides English, one of the above mentioned foreign languages is mandatory! Once you'll be a Junior Engineer, you will offer support to our customers in their language (German or French) through phone and emails.

Benefits:
 

• Competitive compensation and benefits package
• Modern office with free fresh coffee, fruits and snacks.
• Flexible benefits package which includes premium private health care and dental services for you and your dependents, transportation allowance and parking.
• Wellness program including gym membership, massages in the office and company sponsored sports activities.
• Discount card (AFI Park Club).
• An exceptional mature working environment with cool breakout & play areas and team building activities.
• International environment where you can learn from multiple cultures working in the same office.
• Gamification (internal rewards and recognition achievement based system)