Tier 3 Technical Support Engineer

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Angajator: Gracel HR
  • Customer support - Client service
  • IT Hardware
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Iasi
  • Actualizat la: 26.08.2019
    Scurta descriere a companiei

    Gracel Business Solutions is a Brasov based recruitment agency. Our services include Executive search, White-collar technical recruitment, Recruitment for service providers and HR consulting. Most of our clients are multinational companies, both manufacturers and service providers


    • Knowledge of Spanish / Italian / German / French with English


    • Respond to escalated software incidents from Tier 2 teams;
    • Respond to direct escalation (hardware and software), primarily by telephone from regional field service operations and Customer’s Authorized Service Providers;
    • Identify, troubleshoot, research, and resolve complex customer and field service issues;
    • Deliver hardware, software and solution (Customer and third-party solutions) support using remote capabilities;
    • Create knowledge solutions for use by Customers Tier 1 and 2 team members, and field service engineers;
    • Engage with field support if a client visit is required;
    • Escalate the incident to the “deep dive” team, regional service specialist or engineering team for engineering issues.