Tier 2 Technical Support Engineer
Acest job nu mai este activ!Vezi toate job-urile Gracel HR active.Vezi toate job-urile Tier 2 Technical Support Engineer active pe Hipo.roVezi toate job-urile in Customer support - Client service active pe Hipo.roVezi toate job-urile in IT Hardware active pe Hipo.roVezi toate job-urile in IT Software active pe Hipo.ro |
Angajator: | Gracel HR |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 1 - 5 ani experienta |
Orase: |
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Actualizat la: | 26.08.2019 |
Remote work: | On-site |
Gracel Business Solutions is a Brasov based recruitment agency. Our services include Executive search, White-collar technical recruitment, Recruitment for service providers and HR consulting. Most of our clients are multinational companies, both manufacturers and service providers
Cerinte
• Minimal IT/ SW experience
• Knowledge of Spanish / Italian / German / French with English
• Receive direct client contacts (e.g., via phone, video chat, web portal, email), triage, and provide remote client assistance to solve the issue directly if possible;
• Talk to the client and understand client problem;
• Use the knowledge base available to resolve client-reported problems;
• Redirect calls to field engineering support if a field support visit is required;
• Escalate to remote expert (Tier 3 / “deep dive” team in the future model) as required;
• Provide part prediction and/or working/troubleshooting directions for the field engineering team.
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