Application Technical Support with Portuguese

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
In Romania, Accenture operates since 2006 and now has more than 4500 people in Bucharest, Timisoara, Iasi, Brasov, Cluj-Napoca and Targu Mures who offer solutions in Strategy & Consulting, Technology, Industry X & Intelligent Operations to our clients from Banking & Insurance, Telecommunications, Automotive, Retails, Energy, FMCG & more.

Are you our ideal candidate?

• Fluency in Portuguese and English
• Proficient in relevant computer applications (internet Explorer, Outlook usage, Microsoft Office)
• Verbal and written communication skills
• Listening skills
• Problem solving and analysis
• Customer service orientation
Ability to work in shifts:
14:00-23:00
16:00-01:00

Description:
• Receives and logs internal and/or external customer problem/request/issue and ensures proper documentation;
• Performs customer request/problem identification and follows defined procedures to resolve correctly;
• Documents troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution;
• Performs incident notification and escalation to ensure problems/requests/issues are communicated effectively and receive proper management attention;
• Develops and maintains knowledge of customer specific business environment;
• Develops and maintains an understanding of customer Service Level Agreements and department’s/product’s key performance requirements;
• Demonstrates understanding of the customer’s business needs or market and maintains high customer satisfaction ratings;
• Develops and maintains incident management and knowledge management tools, client information systems, and service desk procedures.

Our offer

• Attractive benefits package including: coverage of public transportation, private medical services, private pension, life insurance, gym subscription or medical services for a member of the family, meal vouchers for each working day, interactive library subscription;
• Access to a global network of knowledge and resources;
• Extensive training through a variety of methods – online, classroom, etc;
• Opportunities to develop your skills and gain valuable practical experience in your field of expertise, and to develop skills in other industries;
• An experienced Career Counselor to guide you and check on your progress;
• Interesting and challenging work for the world’s leading companies – our clients;
• Professional growth opportunities that recognize individual contributions and performance;
• A flexible approach that allows an appropriate work/life balance, where fun outings, sports activities and volunteering initiatives are part of our regular day-to-day life.