Customer Service Agent
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Cloud Innovations is a talented team of SEO and online marketing experts. We offer our clients services in search engine optimization, PPC, email delivery, ad networks and affiliation, and media buying. With twelve years of experience creating complex marketing strategies for a variety of successful businesses, we have become one of the elite online marketing firms in the world. Based in Singapore, Cloud currently operates from offices in Asia, Europe, and America, with business partners located in all corners of the globe.
Our mission is to develop marketing tools and analytics solutions for better, more effective marketing. The key to our success from the outset has been our long-range approach. We stay in close contact with our clients and constantly follow up on the results of our initiatives, tweaking as we go. This strategy helps our clients make lasting improvements to their website performance. Step one with every new business partner is to establish the long term goals and to implement strategies that will continue to have positive effects on website traffic and bottom line returns way down the road.
Native or near-native English speaker
Customer orientation and ability to adapt/respond to different types of characters
Experience withcustomers would be a plus
Ability to multi-task, prioritize and manage time effectively
Excellent communication and presentation skills
Provide accurate, valid and complete information by using the right methods/tools
Identify and assess customers’ needs to achieve satisfaction
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Follow communication procedures, guidelines and policies
Work with customer service manager to ensure proper customer service is being delivered
Attractive salary package
Flexible work time
A place where you can express your opinions and improve your knowledge base daily
Great working environment