Customer Sales Support - Part time

Connections Consult is a European innovative tech company, founded in 2005, in Bucharest. Over the past 10 years, the company re-invented several times, passed through different stages and gained robustness and maturity. Now, Connections is ready for new challenges.

Connections offers businesses the possibility to improve and align with current digital trends, by using technology tools to boost their strategical KPI and adapt to global market challenges.

Connections marks, in 2016, the first steps of regional expansion with opening offices in Belgrade, Serbia and Sofia, Bulgaria.

Connections brings together RPA, Cognitive Computing and Artificial Intelligence to design, architecture and deliver best in-class digital business solutions.

Connections has built up an integrated service model, based on market’s needs and internal competencies. Our service portfolio embeds Software Development, BPO & Automation and System Integration verticals.

• Program part-time 6h: 09:00-15:30, 08:00-14:30
• Minim studii medii finalizate;
• Experienta in Suport vanzari / Backoffice / Procesare comenzi / Vanzari call center reprezinta un avantaj;
• Atentie la detalii;
• Abilitati excelente de comunicare, ascultare, orientare catre client;
• Competente excelente de negociere in vanzare si o buna atentie la detalii;
• Abilitatea de a empatiza cu clientii;
• Bune abilitati de operare pe calculator si data entry;
• Multi-tasking;
• Capacitatea de a identifica si evalua nevoile clientilor;
• Capacitatea de a oferi informatii complete, valide si corecte care clienti.

• Monitorizarea vanzarilor in vederea atingerii strategiei de business a companiei;
• Procesare comenzi cu atentie la detalii si acuratete;
• Construirea unei relatii bune cu clientii;
• Oferirea de informatii valide, corecte si complete catre clienti prin folosirea metodelor potrivite;
• Preluarea cerintelor clientilor si oferirea de solutii si alternative in timpul alocat; efectuarea de follow-up pentru a se asigura rezolvarea situatiilor;
• Indeplinirea targetului individual si de echipa, atat de vanzari cat si de apeluri;
• Urmarirea procedurilor si politicilor companiei;
• Mentinerea comunicarii cu clientii si raportarea problemelor aparute;
• Inregistrarea interactiunilor cu clientii si a detaliilor interactiunilor.