Partner Tool Support Specialist with French Skills

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Angajator: Hewlett Packard Enterprise
Domeniu:
  • Customer support - Client service
  • Internet - eCommerce
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 23.08.2019
    Remote work: On-site
    Scurta descriere a companiei

    Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

    Cerinte

    Desired

    Good command of English and French.
    Bachelor degree.
    Minimum 1 year of experience in a similar or complex working environment including client service activities.
    Excellent communication and networking skills, customer satisfaction oriented.
    Very good attention to details, strong prioritizing and multitasking abilities.
    Able to work independently with minimum supervision.
    Demonstrating HPE values.
    Preferred

    Process management – identifies flaws / defects and works with others to improve / transform them.
    Problem solving – analytical thinking leading to comprehensive understanding and efficient resolution.
    Change management – supports innovation and changes within the organization.

    Responsabilitati

    Responsibilities:

    Offers support to HPE Partner Ready Portal users via SFDC e-mail and chat.
    Analyzes, understands and qualifies support queries, trying to solve them accurately from first contact if possible.
    End to end support process ownership, accountable for timely and successful case resolution.
    Proactively escalates any eService / tool issue and / or delays on L2 / L3 / L4 side.
    Maintains accurate records towards support processes in place (knowledge management).
    Communicates professionally and effectively with Partners, stakeholders, colleagues and collaborators.
    Proactively identifies process improvement opportunities and coordinates projects.
    Knowledge, experience and competencies:

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