Partner Tool Support Specialist with French Skills
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At Hewlett Packard Enterprise, our ideas propel our world faster. We’re an industry-leading technology company. And we’re accelerating everything we do. With the industry’s most comprehensive portfolio, our technology and services help transform our customers around the world to become more efficient, more productive and more secure. They enable our customers to go further. And our employees to develop, learn and advance their careers. Ready to change the world? No one’s doing it faster.
Mission: We help customers use technology to slash the time it takes to turn ideas into value. In turn, they transform industries, markets and lives.
Some of our customers run traditional IT environments. Most are transitioning to a secure, cloud-enabled, mobile-friendly infrastructure. Many rely on a combination of both. Wherever they are in that journey, we provide the technology and solutions to help them succeed.
Good command of English and French.
Minimum 1 year of experience in a similar or complex working environment including client service activities.
Excellent communication and networking skills, customer satisfaction oriented.
Very good attention to details, strong prioritizing and multitasking abilities.
Able to work independently with minimum supervision.
Demonstrating HPE values.
Process management – identifies flaws / defects and works with others to improve / transform them.
Problem solving – analytical thinking leading to comprehensive understanding and efficient resolution.
Change management – supports innovation and changes within the organization.
Offers support to HPE Partner Ready Portal users via SFDC e-mail and chat.
Analyzes, understands and qualifies support queries, trying to solve them accurately from first contact if possible.
End to end support process ownership, accountable for timely and successful case resolution.
Proactively escalates any eService / tool issue and / or delays on L2 / L3 / L4 side.
Maintains accurate records towards support processes in place (knowledge management).
Communicates professionally and effectively with Partners, stakeholders, colleagues and collaborators.
Proactively identifies process improvement opportunities and coordinates projects.
Knowledge, experience and competencies: