Technical Support - Level 2

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Employer: Accenture
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 23.08.2019
    Remote work: On-site
    Short company description

    Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
    In Romania, Accenture operates since 2006 and now has more than 4500 people in Bucharest, Timisoara, Iasi, Brasov, Cluj-Napoca and Targu Mures who offer solutions in Strategy & Consulting, Technology, Industry X & Intelligent Operations to our clients from Banking & Insurance, Telecommunications, Automotive, Retails, Energy, FMCG & more.

    Requirements

    Soft Skills
    • Clear verbal and writing communication skills, ability to speak end user (non-technical) business language
    • Attention to detail, analytical and problem-solving skills
    • Ability to diagnose & address application issues
    • Ability to handle stressful situations and can multi-task
    • Proactive, adaptive, independent and self-managing with proven capability to lead a project initiative
    • Working with diverse, international team in multiple locations and cultures

    Technical skills
    • UNIX, PL SQL - basic expertise on SQL query, Table, package, procedure, functions etc including the ability to write queries

    Responsibilities

    • Provide daily support of the production environment and take ownership in managing and resolving issues and problems encountered, in a timely manner to ensure minimum disruption to internal and external clients
    • Interact with various teams to ensure a stable production environment, including but not limited to end application users, application developers and business analysts
    • Develop strong working relationships with the business and aligned application and infrastructure support teams to assist in support issue prioritization
    • Perform timely escalation of critical production incidents and proactively identify patterns of recurring incidents to improve service stability
    • Maintain documentation on issue corrective actions in-line with best practice to ensure knowledge accessibility and continuous learning amongst the team

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