Reservations Executive - USA team

Angajator: G2-Travel
Domeniu:
  • Customer support - Client service
  • Turism
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 18.07.2019

    Key Activities:

    - Action all booking requests, cancellations and amendments quickly, efficiently and accurately.

    - Input confirmations and update relevant systems.

    - Where first choice service is not available, select and offer the best alternative according to relevant

    criteria.

    - Develop good working relationships with Suppliers

    - Co-ordinate with Suppliers and Internal departments to resolve accounts queries and other discrepancies.

    - Monitor booking situation of services and highlight to management any potential issues.

    - Assist members of the Service Reservation Team and other departments as and when workload dictates.

    - Keep operations staff informed on the status of any bookings that cannot be confirmed within the set

    deadlines.

    - Process prepayments if and when required

    - Maximize profits whenever possible by requesting special budgets.

    - Offer support to Customer Care Department and reconfirm the services.

    - Anticipate and resolve enquirers or problems that arise during a tour.

    - Resolve any problems that may arise during or after trips.

    - Quality control of suppliers through monitoring of services.
     

    Knowledge, Skills & Experience:

    - Previous experience in tourism or customer care will be considered as valuable asset;

    - Excellent oral and written communication skills;

    - Customer oriented approach;

    - Results focusing and proven ability to meet tight deadlines;

    - Attention to details;

    - Analytic skills;

    - Team player;

    - Fast learner and willing to professionally develop on a long term within our young and dynamic team;

    - Flexible and open to change and challenges;

    - Positive and friendly attitude;

    - English language – advanced level;

    - Proficient usage of Microsoft Office, Outlook.
    - Schedule: 13:00 - 22:00