Reservations Executive - USA team

Key Activities:

- Action all booking requests, cancellations and amendments quickly, efficiently and accurately.

- Input confirmations and update relevant systems.

- Where first choice service is not available, select and offer the best alternative according to relevant

criteria.

- Develop good working relationships with Suppliers

- Co-ordinate with Suppliers and Internal departments to resolve accounts queries and other discrepancies.

- Monitor booking situation of services and highlight to management any potential issues.

- Assist members of the Service Reservation Team and other departments as and when workload dictates.

- Keep operations staff informed on the status of any bookings that cannot be confirmed within the set

deadlines.

- Process prepayments if and when required

- Maximize profits whenever possible by requesting special budgets.

- Offer support to Customer Care Department and reconfirm the services.

- Anticipate and resolve enquirers or problems that arise during a tour.

- Resolve any problems that may arise during or after trips.

- Quality control of suppliers through monitoring of services.
 

Knowledge, Skills & Experience:

- Previous experience in tourism or customer care will be considered as valuable asset;

- Excellent oral and written communication skills;

- Customer oriented approach;

- Results focusing and proven ability to meet tight deadlines;

- Attention to details;

- Analytic skills;

- Team player;

- Fast learner and willing to professionally develop on a long term within our young and dynamic team;

- Flexible and open to change and challenges;

- Positive and friendly attitude;

- English language – advanced level;

- Proficient usage of Microsoft Office, Outlook.
- Schedule: 13:00 - 22:00