Order to Cash Operations Specialist
Orange este ceea ce suntem si ceea ce facem, în fiecare zi
În lume sunt peste 123 de milioane de oameni pe care îi despart distanţe, care vorbesc limbi diferite şi au moduri de viaţã diferite.
Dar toţi au ales acelaşi lucru: sã comunice aşa cum simt, sã priveascã cu deschidere şi optimism spre viitor.
Pe toţi îi apropie Orange, indiferent dacã trãiesc în Marea Britanie, Franţa, Elveţia, Belgia, Austria, Spania, Olanda, România , Moldova, Polonia, Slovacia, Rusia, Statele Unite ale Americii, China, Coreea, Japonia, India, Vietnam, Botswana, Camerun, Republica Dominicană, Egipt, Nigeria, Guineea Ecuatorială, Guineea Conakri, Guineea Bisau, Coasta de Fildeş, Uganda, Kenia, Republica Central Africană, Madagascar, Mali, Insulele Mauritius, Caraibe, Noua Caledonie, Reunion, Senegal, Vanuatu, India, Vietnam, Iordania, Bahrein.
Orange este brandul sub care France Telecom furnizeazã servicii de comunicaţii mobile, Internet şi televiziune. Grupul France Telecom este unul dintre liderii mondiali în servicii de telecomunicaţii, cu peste 183 de milioane de clienti pe cinci continente.
Creativitatea, îndrãzneala, dinamismul, deschiderea, grijă pentru detalii, consecvenţa definesc Orange în tot ce face.
Orange înseamnã cã vom schimba tiparele şi ne vom dezvolta în continuare pentru a-ţi oferi serviciile de calitate de care ai nevoie, inovaţie şi transparenţã.
În ceea ce facem, la Orange România, vom contura în fiecare zi mai clar ce înseamnã acest univers şi care sunt beneficiile pe care le aduce.
Te invitãm sã experimentezi Orange şi avem încredere cã împãrtãsim aceeaşi convingere: viitorul este într-adevãr senin.
For a customer contract, the OTC Operations Specialist is responsible for the ordering chain maintenance, the billing management including billing reporting and cash collection. He/She is the main customer and Account Business Unit (ABU) point of contact on this scope. This responsibility may be shared with another OTC ops specialist, depending on the size of the contract.
He/She provides a dedicated and customized service to his/her customer(s) around ordering, billing and reporting activities. He/she is also in charge of the billing quality and of the customer satisfaction.
The level of responsibility on the ordering chain maintenance may be shared with Customer Order Specialist depending on the size and complexity of the contract.
In liaison with the different internal and external actors of a given customer contract, the OTC Operations Specialist is responsible for the whole activities related to this customer contract in terms of:
During the run phase the OTC Operations Specialist is responsible for day to day OTC activities:
Ordering capability: the customer is able to place service requests;
Commercial inventory management;
Invoice production: invoices are accurate and produced on time;
Second level of cash collection: invoices are paid timely;
Customer billing claims are handled timely and in a professional manner;
The customer is given support to enable him to place orders;
Provide explanation and dedicated support about invoice contents to the customer;
Maintain up to date the OTC solution in process and tools under OTC Director accountability;
Ensure revenue assurance by implementing and/or project manage corrective and improvement actions;
During the implementation phase the OTC Operations Specialist contribute to the set up of the transitory and target solutions:
Contribute to the definition of the Intermediate Mode of Operation (IMO) and the Final Mode of Operation in the respect of the contract terms, the customer specifies and the strategy given by the ABU (model, organization, processes);
Execute the IMO solution;
Ensure training and knowledge transfer between IMO and FMO modes to the whole OTC team;
Manage all supporting functions of the OTC operations activities;
Manage on daily basis all analysts working on billing preparation, re-rating, reporting, etc.
Support ordering activities;
Contribute to end-to-end workflow processes for the contract from ordering to billing, ensuring process amendments for the contract when required;
Deliver reporting according to internal and external requirements;
Produce and publish reports in line with business requirements;
Education and experience:
Minimum of 3 years related work experience in OTC management (or in similar environment), complex program;
Experience in international environment is a plus;
Good knowledge of ordering and billing;
Expertise in Excel (MS Access is a plus);
Good knowledge of telecom services is a plus.
Knowledge and abilities:
Fluent in English and in French;
Project Management knowledge;
Understanding the company offer services;
Excellent communication skills;
Concern for Accuracy;
Planning & Organizing;
Initiative & Pro-activity;
Ability to Summarize;
Thank you for applying!