Chat Moderator with English

Angajator: Pragmatic Play
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 11.07.2020
    Scurta descriere a companiei

    Pragmatic Play is a leading content provider to the iGaming industry. Pragmatic Play offers a multi-product portfolio of innovative, regulated and mobile-focused gaming products.

    Our passion for premium entertainment is unrivalled. We strive to create the most engaging and evocative experience for all our customers across a range of products, including slots, live casino and bingo, all of which are available via a single API.

    Pragmatic Play’s Games Library contains unique in-house content consisting of over 100 proven HTML5 games, available in all currencies, 26 languages and all major certified markets. We release three new video slots every month, with plans in place to further expand this.

    Cerinte

    • Ability to be socially engaging, with exceptional conversational skills
    • Awareness of bingo and on-line gaming/chatting
    • Experience in UK Market is a big plus
    • Internet Savvy, and experience with internet communities and/or forums
    • Good understanding of Social Media platforms and communication styles
    • Experience in social or community support (Preferred)
    • Experience in Customer Services (Preferred)
    • Good typing, spelling and grammatical skills
    • Computer literate including Microsoft Office
    • Self-starter, and can successfully demonstrate this
    • Trustworthy and ability to work and manage own time
    • Fluent in English

    Responsabilitati

    • You will carry out one of the most attractive roles within the bingo team
    • Creating the spark that gets our players excited and looking forward to having a great time on site
    • Chat Hosts are the life and soul of our site
    • Building strong and solid relationships with the community
    • Welcoming players, running quizzes and games, dealing with player questions
    • Whilst at the same time creating a sense of ‘community’ within our audiences
    • You will report to and work closely with the Chat Host Manager to feedback on what promotions, games, prizes, any other site activity has performed well, and what best engages the player
    • You will feedback if there have been any onsite issues fed back via the players within the chat rooms, or if any promotions have left the players disengaged
    • You will be the eyes and ears on our site, so the Chat Host plays a pivotal role in ensuring we deliver what the players want
    • As our sites operate 365 days of the year, 7 days a week, this role requires flexibility and shift work. Part time hours available
    • To be part of this team you need to be a real team player, always working together collaboratively
    • You will also need to be incredibly self-motivated, trustworthy and you must have the ability to adapt to change and uncertainty
    • You will be a fast thinker, with an understanding of commercial requirements
    • You will be able to find solutions and turn any issues into positive outcomes
    • You will strive to give the best performance possible, be open to new responsibilities and always looking to learn