Chat Moderator with English

Angajator: Pragmatic Play
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Actualizat la: 18.02.2020
    Scurta descriere a companiei

    Pragmatic Play is a leading content provider to the iGaming industry. Pragmatic Play offers a multi-product portfolio of innovative, regulated and mobile-focused gaming products.

    Our passion for premium entertainment is unrivalled. We strive to create the most engaging and evocative experience for all our customers across a range of products, including slots, live casino and bingo, all of which are available via a single API.

    Pragmatic Play’s Games Library contains unique in-house content consisting of over 100 proven HTML5 games, available in all currencies, 26 languages and all major certified markets. We release three new video slots every month, with plans in place to further expand this.


    - Ability to be socially engaging, with exceptional conversational skills;
    - Awareness of bingo and on-line gaming/chatting;
    - Internet Savvy, and experience with internet communities and/or forums;
    - Good understanding of Social Media platforms and communication styles;
    - Experience in social or community support (Desirable);
    - Good typing, spelling and grammatical skills;
    - Computer literate including Office;
    - Self-starter, and can successfully demonstrate this;
    - Trustworthy and ability to work and manage own time;
    - Fluent in English.


    - You will be carrying out one of the most attractive roles within the bingo team;
    - Creating the spark that gets our players excited and looking forward to having a great time on site;
    - Building strong and solid relationships with the community;
    - Welcoming players, running quizzes and games, dealing with player questions;
    - Reporting to and working closely with the Chat Host Manager to feedback on what promotions, games, prizes, any other site activity has performed well, and what best engages the player;
    - Giving feedback if there have been any onsite issues fed back via the players in the chat rooms or if any promotions have left the players disengaged;
    - Being the eyes and ears on our site, so the Chat Host plays a pivotal role in ensuring we deliver what the players want;