HR Associate

We’re an energized bunch, who love to be at the forefront of innovation. We make it our mission to develop and stay ahead of the latest trends and technology. Our goal? To put customers at the core of what we do and to deliver solutions that drive transformation and unlock the potential of people and businesses.

• Experience on a similar role – preferably remote HR Support is an advantage;
• Ability to analyse and solve complex problems based on data and precedents;
• Good communication skills and able to handle sensitive data;
• Subject matter expert in HR processes and policies;
• Knowledge of and experience in WorkDay and HR Case Management tools ;
• Broad understanding of the processes and methodologies within HR;
• Able to demonstrate experience of exchanging and conveying detailed information in a concise and logical way;
• Excellent customer service skills;
• Very good knowledge of English language;
• Additional language knowledge is an advantage (French, German, Russian, Polish, Hungarian, Hebrew)

As a member of the HR Enablement Services Centre, you provide frontline HR advice according to established policy and practice. You are responsible for obtaining, recording and maintaining employee records and HR information.

Accountabilities and Essential Job Functions:
• Provides centralized HR services with a focus on employee-related transactional activities;
• Establishes and/or maintains standards and procedures for handling employee questions, transactions and administration of HR programs;
• Answer HR related queries from employees and line managers in multiple countries as part of HR Tier 1 team in line with built-in SLAs;
• Has a good understanding of HR processes and policies;
• Logs and manages cases in the HR Case Management system;
• Logs and dispatches (triages) admin related requests to the HR Admin team;
• Works with HR Admin, COE and HRBP teams in all locations to handle complex HR queries;
• Reviews and updates HR Knowledge Base with up-to-date information on processes, policies, operating procedures, FAQs etc;
• Escalates to HR SSC Manager when required;
• Actively troubleshoots; anticipates patterns and links; looks beyond the immediate problem to the wider implications.