System Engineer Siebel CRM

As a provider of internal IT services for METRO GROUP, METRO SYSTEMS Romania provides specialized consulting to retail companies in all aspects of IT, develops specific solutions along the full value chain and provides a powerful IT infrastructure with a team of over 900 IT professionals.

What we’re looking for?

Ensure the availability of our Siebel CRM Enterprise productive environments
Analyze and provide technical solution to customer incidents or collaboration with third party to provide resolution
Develop and maintain Application Administration tools: monitoring and job scheduling scripts
Collaboration with Development, Integration and Deployment for implementing new functionality
Installation of new patches/releases on the production and test environments
Responsible for monitoring and alerting handling and improvement
Participating in Root Cause/Corrective Action activities defined within the product area in
Defect handling for test environments
Execution of on-demand requests: new store opening process, data loads, data corrections, database refreshes specific activities order to further enhance the customer experience

You’re a great fit if you have:

Good knowledge of AIX/UNIX/Linux and SQL - PL/SQL
Good knowledge of relational databases - Oracle would be a plus
University degree in computers science or similar
Experience with Enterprise application monitoring technology (system configuration/management)
Experience with one of following tools and technologies (Nagios, Control-M, TWS, Elastic Search, Logstash, Kibana, etc.) and best practices
Nice to have: Scripting / programming skills (Bash/Korn Shell scripting, Python, Perl, JavaScript)
Nice to have: Siebel CRM – Order Management enterprise installation and administration knowledge
Ability to work as part of a self-organized team - be a pro-active contributor to our team
Passionate focus on customer support and the ability to build long term, successful working relationships with clients
Good trouble-shooting skills and proactive tenacious attitude to problem solving
Good communication skills both verbal and written (good command of English)
Ability to work calmly and professionally in high pressure situations

Highly appreciated:

Willingness to work on call duty

What we offer?

Opportunity to learn and work with a variety of technologies
Career programs
Multicultural, Agile environment that encourages new ideas and innovation
Flexible working hours
Lunch ticket
Health and life insurance
Private pension
Fitness centers discounts, sports activities and other company events
Good transport connections and free parking
Relaxation area
Free account
And…fresh orange juice, good coffee, fresh fruits.