System Engineer Siebel CRM

Employer: METRO SYSTEMS ROMANIA
Domain:
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: peste 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 23.09.2019
    Short company description

    As a provider of internal IT services for METRO GROUP, METRO SYSTEMS Romania provides specialized consulting to retail companies in all aspects of IT, develops specific solutions along the full value chain and provides a powerful IT infrastructure with a team of over 900 IT professionals.

    Requirements

    What we’re looking for?

    Ensure the availability of our Siebel CRM Enterprise productive environments
    Analyze and provide technical solution to customer incidents or collaboration with third party to provide resolution
    Develop and maintain Application Administration tools: monitoring and job scheduling scripts
    Collaboration with Development, Integration and Deployment for implementing new functionality
    Installation of new patches/releases on the production and test environments
    Responsible for monitoring and alerting handling and improvement
    Participating in Root Cause/Corrective Action activities defined within the product area in
    Defect handling for test environments
    Execution of on-demand requests: new store opening process, data loads, data corrections, database refreshes specific activities order to further enhance the customer experience

    Responsibilities

    You’re a great fit if you have:

    Good knowledge of AIX/UNIX/Linux and SQL - PL/SQL
    Good knowledge of relational databases - Oracle would be a plus
    University degree in computers science or similar
    Experience with Enterprise application monitoring technology (system configuration/management)
    Experience with one of following tools and technologies (Nagios, Control-M, TWS, Elastic Search, Logstash, Kibana, etc.) and best practices
    Nice to have: Scripting / programming skills (Bash/Korn Shell scripting, Python, Perl, JavaScript)
    Nice to have: Siebel CRM – Order Management enterprise installation and administration knowledge
    Ability to work as part of a self-organized team - be a pro-active contributor to our team
    Passionate focus on customer support and the ability to build long term, successful working relationships with clients
    Good trouble-shooting skills and proactive tenacious attitude to problem solving
    Good communication skills both verbal and written (good command of English)
    Ability to work calmly and professionally in high pressure situations

    Highly appreciated:

    Willingness to work on call duty

    Other info

    What we offer?

    Opportunity to learn and work with a variety of technologies
    Career programs
    Multicultural, Agile environment that encourages new ideas and innovation
    Flexible working hours
    Lunch ticket
    Health and life insurance
    Private pension
    Fitness centers discounts, sports activities and other company events
    Good transport connections and free parking
    Relaxation area
    Free account
    And…fresh orange juice, good coffee, fresh fruits.

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