Support Developer

Angajator: HR Gold
Domeniu:
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 21.07.2019
    Scurta descriere a companiei

    HR Gold este o companie de resurse umane ce ofera servicii de recrutare si selectie personal.

    Ne dorim sa fim un partener strategic pentru clientii nostri, sa selectam impreuna cei mai buni angajati pentru posturile disponbile. Vizam atat companii ce au un departament intern de recrutare, insa datorita volumului ridicat de posturi disponibile, externalizeaza o parte a recrutarii, cat si companiile ce nu au departament intern de recrutare.

    Totodata oferim posibilitatea potentialilor candidati ce sunt in cautarea unui loc de munca sa isi gasesca jobul dorit, luand in calcul experienta anterioara pentru posturile ce solicita acest lucru si informatiile specifice sau ii directionam pe candidatii ce sunt la inceput de drum sa isi aleaga un parcurs al carierei.

    Cerinte

    Candidates will also have to demonstrate:

    • Good communication skills, listening & understanding;
    • Good teamwork;
    • Solution oriented and customer focus;
    • Able to work in a fast-paced environment, including prioritizing and multi-tasking while paying close attention to detail;
    • Must be able to quickly assess issues and react to changing circumstances and new information;
    • English fluent;
    • Proven experience in Java, knowledge in API development or support is a plus.

    Responsabilitati

    A brand new Digital Hub located in Bucharest is hiring! Do you want to be a part of a worldwide team for the international leader in transactional solutions for corporates, employees and merchants? Let us, HR Gold, lead your steps by applying to the following opening: Support Developer in Bucharest.

    Job description and key responsibilities:

    The Support Developer is responsible of 5 main activities:
    1. Analyze application logs and alert
    Goal: Monitor application logs and performance
    Main activities: Daily checks, Contact dev. team if needed, Contact business 1st line if needed
    Deliverables: Bug analyze, Bug tracking
    Skills: Communication, proactive mindset

    2. Analyze and report customer issues
    Goal: Understand the business process that is not working as expected
    Main activities: Contact Business 1st line to understand the issue, Analyze the issue, Report the issue to the development team
    Deliverables: Bug analyze, Bug tracking
    Skills: Communication, Splunk, JSON, Java

    3. Recurring meetings with business 1st line
    Goal: Report progress on current bug fixing
    Main activities: Follow the development team activities to inform the business 1st line of the current progress
    Deliverables: Report on open bugs, Meeting notes
    Skills: Communication, understanding of business needs, fluent English

    4. Assist business 1st line with Production parameterization
    Goal: Do some configuration changes on the application
    Main activities: Ensure that the requested configuration changes are correct, Test the new configuration, and Follow the deployment of the new configuration
    Deliverables: Change management ticket and follow up
    Skills: Rigorous testing skills, understanding of business needs, ability to work with other teams

    5. Assist operation teams
    Goal: Assist operation teams when deploying a new release
    Main activities: Provide Operation with a complete runbook of the process, validate each step of the deployment, test the deployment, Communicate tests result
    Deliverables: Test plan, Deployment validation
    Skills: Rigorous testing skills, ability to work with other teams

    Reporting line:

    The support developer will report to the Front Office support Lead.
    The support developer will also have meetings with business 1st Line across operated countries.

    Alte informatii

    Benefits:

    Competitive salary package, meal vouchers, holiday vouchers,  flexibility on working schedule, training and career development opportunities, performance bonuses, flexible benefits system.