Service desk technician with Polish Romanian/English

Responsibilities:

Provide first line IT technical support (windows, office, IOS) with accurate and creative solutions to customer problems

Research, resolve, and respond to general issues (office, windows, outlook, internet...) received via telephone calls and e-mails from different kinds of customers

Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction

Demonstrate excellent customer service at all times

Requirements:

Spoken languages: fluent in Polish and Romanian or English.

Previous service desk and customer care experience would be a plus.

Aptitude for providing positive customer service, interpersonal skills, listening skills, analytical skills and team spirit.

Start date : August 1st

What we offer:

Meal tickets

Gift vouchers (Christmas, Easter)

Quarterly performance bonus

Initial training (2-4 weeks)

Technical training and certifications

Central building offices

Regina Maria medical package

Copayment 7Card

Massage day at the office

Fruits on the house