Service desk technician with Polish Romanian/English

Employer: HELPLINE
Domain:
  • Customer Support - Client Service
  • IT Software
  • Public Relations
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • Timisoara
  • Updated at: 18.07.2019

    Responsibilities:

    Provide first line IT technical support (windows, office, IOS) with accurate and creative solutions to customer problems

    Research, resolve, and respond to general issues (office, windows, outlook, internet...) received via telephone calls and e-mails from different kinds of customers

    Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction

    Demonstrate excellent customer service at all times

     

    Requirements:

    Spoken languages: fluent in Polish and Romanian or English.

    Previous service desk and customer care experience would be a plus.

    Aptitude for providing positive customer service, interpersonal skills, listening skills, analytical skills and team spirit.

    Start date : August 1st

    What we offer:

    Meal tickets

    Gift vouchers (Christmas, Easter)

    Quarterly performance bonus

    Initial training (2-4 weeks)

    Technical training and certifications

    Central building offices

    Regina Maria medical package

    Copayment 7Card

    Massage day at the office

    Fruits on the house