Customer support with Russian-English 3 months contract
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HEPLINE Romania is present in Timisoara since 2013 and received in 2019 the 1st prize for High Tech companies on the local market.
Our main activities:
Applications Functional Support (40%): Providing user support for standard applications such as SAP, Oracle, Selesforce, Cegid and for client specific applications
IT Service Desk (40%) : Providing Premium experience in IT support for 250 000 users of Windows, Windows 10, Office and Office 365
BPO (20%): Externalization of business processes, back office activities within our specialization
Join and grow with HELPLINE!
Choose a job that makes sense among our current opportunities.
Spoken languages: fluent Russian and English.
Aptitude for providing positive customer service, interpersonal skills, listening skills, analytical skills and team spirit.
Availability to work in day shifts
Your responsibilities will be:
-1st level IT support for Decathlon's employees
-Classic Hardware (PC, monitors, printers)
-Specific Hardware (cash tills, card printers)
-Office tools and apps (OS W7, Open office, Gmail)
-Networking (Lan, Wan)
-Identifying, handling and solving the requests
-Identifying and escalation of Massive Incidents
- Demonstrate excellent customer service at all times
What we offer:
3 months contract, full-time
Central building offices , top facilities and equipment
Competitive salary, meal tickets
Regina Maria medical package
Massage at the office day
Fruits on the house
What about choosing much more than a job ?