Customer support with Russian-English 3 months contract

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Employer: HELPLINE
Domain:
  • Customer Support - Client Service
  • Internship
  • IT Software
  • Job type: temporary
    Job level: Student/Graduate
    Location:
  • Timisoara
  • nationwide
    Updated at: 20.07.2019
    Short company description

    HELPLINE is, on the Information technology consulting market, the European leader of user Experience. We put the Service Desk and innovation at the service of IT management teams in their digital transformation. HELPLINE operates in France and internationally having 8 sites in Europe. With 200 customers, including 50% of the 40 most significant French companies (CAC40), HELPLINE has been growing steadily and consistently for more than 20 years. The company made € 135 million turnover in 2016.

    Diversity is part of the company's DNA and developing the skills of our 2,500 employees is the main aim of HELPLINE’s management; Join us and grow with HELPLINE!

    All HELPLINE news on www.helpline.fr and social media.

    Requirements

    Requirements:
    Spoken languages: fluent Russian and English.
    Aptitude for providing positive customer service, interpersonal skills, listening skills, analytical skills and team spirit.
    Availability to work in day shifts

    Responsibilities

    Your responsibilities will be:

    -1st level IT support for Decathlon's employees
    -Classic Hardware (PC, monitors, printers)
    -Specific Hardware (cash tills, card printers)
    -Office tools and apps (OS W7, Open office, Gmail)
    -Networking (Lan, Wan)
    -Local applications
    -Identifying, handling and solving the requests
    -Identifying and escalation of Massive Incidents
    -Backlog follow-up
    - Demonstrate excellent customer service at all times

    Other info

    What we offer:

    3 months contract, full-time
    Central building offices , top facilities and equipment
    Competitive salary, meal tickets
    Training opportunities
    Regina Maria medical package
    Massage at the office day
    Fruits on the house

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