Customer support with Russian-English 3 months contract

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Employer: HELPLINE
  • Customer Support - Client Service
  • Internship
  • IT Software
  • Job type: temporary
    Job level: Student/Graduate
  • Timisoara
  • nationwide
    Updated at: 20.07.2019
    Short company description

    HEPLINE Romania is present in Timisoara since 2013 and received in 2019 the 1st prize for High Tech companies on the local market.

    Our main activities:

    Applications Functional Support (40%): Providing user support for standard applications such as SAP, Oracle, Selesforce, Cegid and for client specific applications

    IT Service Desk (40%) : Providing Premium experience in IT support for 250 000 users of Windows, Windows 10, Office and Office 365

    BPO (20%): Externalization of business processes, back office activities within our specialization

    Join and grow with HELPLINE!
    Choose a job that makes sense among our current opportunities.


    Spoken languages: fluent Russian and English.
    Aptitude for providing positive customer service, interpersonal skills, listening skills, analytical skills and team spirit.
    Availability to work in day shifts


    Your responsibilities will be:

    -1st level IT support for Decathlon's employees
    -Classic Hardware (PC, monitors, printers)
    -Specific Hardware (cash tills, card printers)
    -Office tools and apps (OS W7, Open office, Gmail)
    -Networking (Lan, Wan)
    -Local applications
    -Identifying, handling and solving the requests
    -Identifying and escalation of Massive Incidents
    -Backlog follow-up
    - Demonstrate excellent customer service at all times

    Other info

    What we offer:

    3 months contract, full-time
    Central building offices , top facilities and equipment
    Competitive salary, meal tickets
    Training opportunities
    Regina Maria medical package
    Massage at the office day
    Fruits on the house

    What about choosing much more than a job ?