Customer support with Russian-English 3 months contract

EVERIENCE Romania is present in Timisoara since 2013 and received in 2019 the 1st prize for High Tech companies on the local market.

Our main activities:

Applications Functional Support (40%): Providing user support for standard applications such as SAP, Oracle, Salesforce, Cegid and for client-specific applications

IT Service Desk (40%): Providing Premium experience in IT support for 250 000 users of Windows, Windows 10, Office and Office 365

BPO (20%): Externalization of business processes, back-office activities within our specialization

Join and grow with EVERIENCE!
Choose a job that makes sense among our current opportunities.

Requirements:
Spoken languages: fluent Russian and English.
Aptitude for providing positive customer service, interpersonal skills, listening skills, analytical skills and team spirit.
Availability to work in day shifts

Your responsibilities will be:

-1st level IT support for Decathlon's employees
-Classic Hardware (PC, monitors, printers)
-Specific Hardware (cash tills, card printers)
-Office tools and apps (OS W7, Open office, Gmail)
-Networking (Lan, Wan)
-Local applications
-Identifying, handling and solving the requests
-Identifying and escalation of Massive Incidents
-Backlog follow-up
- Demonstrate excellent customer service at all times

What we offer:

3 months contract, full-time
Central building offices , top facilities and equipment
Competitive salary, meal tickets
Training opportunities
Regina Maria medical package
Massage at the office day
Fruits on the house

What about choosing much more than a job ?
#AJobThatMakesSense