Customer Care and Material Management Specialist

Angajator: ManpowerGroup Romania
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • Timisoara
  • Actualizat la: 19.07.2019
    Scurta descriere a companiei

    De peste 70 de ani, ManpowerGroup reprezinta puntea de legatura intre milioane de persoane si piata muncii, prin brandurile sale Manpower, Experis, ManpowerGroup Solutions si Right Management. Compania este prezenta pe piata din Romania din 2003, iar in acesti ani peste 400 de clienti si zeci de mii de candidati au avut incredere in noi pentru a le oferi flexibilitatea, agilitatea, talentele, competentele si oportunitatile de care au nevoie. Indiferent daca va aflati la inceput de drum, sau sunteti profesionisti experimentati, brandurile ManpowerGroup va pot oferi oportunitatile potrivite de a va dezvolta, a dobandi noi abilitati si competente, a fi expusi la proiecte pline de provocari si a creste profesional.

    Cerinte

    Key requirements:
    • Ability and willingness to learn quickly
    • Desire to deliver an incredible customer experience
    • Excellent interpersonal communication, phone etiquette and writing skills
    • Stay calm under pressure and manage stress while working in a fast-paced environment
    • Attention to details and accuracy
    • University degree, technical diploma is an advantage
    • Intermediate knowledge of PC software, PC working experience, SAP experience is an advantage
    • Upper intermediate level of English, native Romanian. Knowledge of Hungarian or Serbian language is an advantage.
    • Priority to candidates with the relevant experience with international companies

    Responsabilitati


    Key responsibilities:
    • Handling a high volume of inbound calls or e-mail's with enthusiasm and courtesy
    • Processing customer inquiries and preparing offers, releasing orders according tot he established process
    • Handling of the customer agreements
    • Providing customers with the basic technical advice and ensuring the follow-up on more complicated inquiries by the sales and technical teams
    • Ensuring fast and professional support of the sales team
    • Understanding key products and applications, prices, delivery time and similar data as required
    • Managing of the customer database and updating the customer market data
    • Analysing and reporting on the defined key performance indicators (number of quotes and orders, average quotation time etc.)
    • Purchasing and logistics scheduling. Aiming to optimize the selection of orders and materials