Technical System Analyst
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Organizatiile de masa sunt din ce in ce mai axate pe mecanizare si pe standardizarea oamenilor, aspecte care conduc la disparitia caracteristicilor individuale. In contrast, punem accentul pe puterile intelectuale si spirituale ale omului.
Noi credem în Organizatiile cu un suflet!
Noi credem in Oameni!
Ne dorim sa avem o noua abordare pe piata recrutarii.
Ofertele noastre sunt adaptate la cele mai recente tendinte de evolutie ale pieței. Consultantii nostri lucreaza cu pasiune si din pasiune.
Cautam intotdeauna solutii intelepte pentru a crea 'Fuziunea intre Oameni si Companii'.
Suntem implicati, creativi, flexibili si motivati de a finaliza cu succes orice proiect!
Bachelor’s degree or in Computer Science, Information Systems, IT Engineering or equivalent work experience.
At least 2 years of experience in a similar position.
Solid knowledge of business information systems and integration patterns and paradigms; general consulting skills.
Familiar with one or more incident management software, knowledge-based software, source control tools, office productivity increase tools.
Ability to explain and document technical details.
Good analytical and problem management skills.
A good problem-solving attitude.
Written and verbal communication skills both in Romanian and English.
As the Incident Analyst:
1.Responsible for taking ownership of service requests and decide if a fault is being reported or there is a change request that is responsible to initiate and manage;
2.Responsible for Incident Reproduce, Classification and Communication with all affected users;
3.Gather additional information and investigate in order to elaborate a resolution plan;
4.Create Workaround or Fix whenever possible or escalate/collaborate with software vendors for the achievements of the same purposes, respecting SLA’s;
5.Smoke test of the technical solution to be applied for incident resolution and UAT supervision;
6.Initiate Closure of the managed Incidents.
As Applications Owner:
1.Make sure applications are available within service level agreements and are working to design
2.Understand and periodically review the architecture of the applications and integrations;
3.Carry out activities in change and configuration management and continual service improvement processes, including vendor provided applications;
4.Performs the deploy of the new packages in bank environments;
5.Act as a consultant within the applications assigned, asses the existing and proposed improvements, possible automation and optimizations. Communicate inside IT and outside in order to validate the feasibility of the proposals;
6.Provide training and technical assistance to the users.
As the Problem Management:
1.Identify Incidents Not Matched to Problems or Known Errors;
2.Determine Root Cause and if needed perform GAP analysis;
3.Create new Known Error Records, document Problem Resolution, formalize and communicate workaround findings;
4.Identify Incident Tasks, collect all evaluation tasks for future analysis, propose Service Improvement