IT Technical Specialist

Akka Technologies Group, the main player on the engineering and technological consulting market, provides services to large companies in their innovative process. Since 2006, Akka Romserv, the Romanian branch of the group, is one of the most important technical services providers in Romania.

- Good written and verbal communication skills in French and English
- Good analytical skills
- Good knowledge of Windows operating systems
- Good overview of standard Office applications and systems (MS Office, VPN, - Telephony, Skype, Printers etc.)
- Basic knowledge of Active Directory
- ITIL knowledge is welcome

- 1 Level Support for internal users
- Resolving Incidents and requests obtained by email, telephone and other communication channels
- Recording, categorizing and monitoring of incidents and request in ticketing system
- Co-operate with other members of the IT department
- Support of the specified services and applications
- Administrative tasks of service desk team( reporting, updating the knowledge base, etc.)