IT Technical Specialist

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Employer: confidential
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 0 - 1 years of experience
  • Updated at: 18.08.2019

    - Good written and verbal communication skills in German and English
    - Good analytical skills
    - Good knowledge of Windows operating systems
    - Good overview of standard Office applications and systems (MS Office, VPN, - Telephony, Skype, Printers etc.)
    - Basic knowledge of Active Directory
    - ITIL knowledge is welcome


    - 1 Level Support for internal users
    - Resolving Incidents and requests obtained by email, telephone and other communication channels
    - Recording, categorizing and monitoring of incidents and request in ticketing system
    - Co-operate with other members of the IT department
    - Support of the specified services and applications
    - Administrative tasks of service desk team( reporting, updating the knowledge base, etc.)