IT Technical Specialist
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Employer: | confidential |
Domain: |
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Job type: | full-time |
Job level: | 0 - 1 years of experience |
Location: |
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Updated at: | 18.08.2019 |
- Good written and verbal communication skills in German and English
- Good analytical skills
- Good knowledge of Windows operating systems
- Good overview of standard Office applications and systems (MS Office, VPN, - Telephony, Skype, Printers etc.)
- Basic knowledge of Active Directory
- ITIL knowledge is welcome
- 1 Level Support for internal users
- Resolving Incidents and requests obtained by email, telephone and other communication channels
- Recording, categorizing and monitoring of incidents and request in ticketing system
- Co-operate with other members of the IT department
- Support of the specified services and applications
- Administrative tasks of service desk team( reporting, updating the knowledge base, etc.)
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