Career opportunity for Italian speakers Technical Support Associate
Conectys is a global organization with centers on 3 continents and in 7 countries. We are all about transparency, modesty and growth. We also strongly believe in Fun@Work, so much that we’ve made it one of our core values.
We have the best possible clients in gaming, high tech, travel, retail, finance and other key industries.
Conectys is fueled by people. Employee engagement, initial and ongoing training, flexible work hours, incentives, “Pizza with the CEO”, Fruit Days, Happy Hours, employee-driven CSR programs, Open Door Policy or trips to client sites are just examples of what YOU will experience in Conectys. We are also recognized for premium BPO services with 10 awards received in the past 3 years alone.
Join our team if you have:
Good communication skills both orally and written - Italian and English
Gracious attitude in client service and efficiency in solving the problems;
Ability to adapt to change;
Ability to analyze a problem and provide viable solutions;
Attention to detail;
How a normal day at the office will look like:
Resolution of inbound calls and customer e-mail support
Update of the frequent asked questions database and the subsequent correct answers, if the case;
Reports to the direct manager and offers improvement solutions in order to stimulate continuous improvement processes;
Private medical insurance, meal tickets and attractive gym discounts;
Rewards benefits in accordance to your performance and involvement;
Full paid training in order to become the best Support Specialist for our clients;
Soft Skills and Communication Trainings;
Professional work environment in a fast growing company with young and dynamic people;
International career opportunities;