Global Operations Specialist

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Angajator: Hewlett Packard Enterprise
Domeniu:
  • Internet - eCommerce
  • IT Hardware
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 26.12.2019
    Remote work: On-site
    Scurta descriere a companiei

    Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

    Cerinte

    COMPETENCY REQUIREMENTS:

    1-2 years in Contract operations environment and good understanding of the Contractual processes & capabilities
    Good communication skills with ability to deliver messages clearly (verbal, written and presentation) to internal and external peers
    Facilitation skills
    Pro-actively identifying training opportunities
    Continuous development through relevant assignments
    Responding constructively to others' ideas and suggestions
    Actively seeking new ways of working to improve productivity
    Team Spirit
    Embracing change
    Speedy and effective resolution of customer issues and complaints
    Taking personal responsibility for the quality and content of your work
    Demonstrates Global & Cultural Awareness & Mindset
    Strong team player
    Personal and professional independence
    Proactive thinking
    Ability to structure and apply basic organizational skills to manage daily operational issues
    Customer focus, client understanding

    Responsabilitati

    The Operations Specialist is responsible for:

    Managing operational requests based on all processes (registration, quoting)
    Engaging within the regions or GEO and also outside the assigned regions, with other functions and organizations to resolve issues as they relate to OEM & Indirect Channel Operations.
    Escalation management for customer’s escalations
    Ability to follow/understand rules of engagement and feed all tools and trackers as expected
    Proactively addressing any process inconsistency / improvement topics during team meetings
    Monitoring generic and individual mailboxes according to the established operational discipline.
    Ability to support on all the activities under the Global Deal Centre when applicable
    Work together with the process leads to continuously improve the OEM &Indirect Channel processes (Evaluating knowledge gaps and associated steps to close them – identify subjects for improvements
    Willingness to develop within role through extra activities - Support the team in managing activities on top of the primary focus

    JOB REQUIREMENTS:

    (Knowledge, skills, experience)

    Bachelor’s /graduate degree
    Fluency in written and spoken English
    Follows established guidelines and interprets policies
    Active Listening
    Analytical Skills
    Questioning skills
    Problem solving skills
    Technical knowledge
    Adaptability skills
    Attention to quality
    Multitasking
    Flexibility, fast learner, very well-organized person, able to meet strict deadlines
    High level of professional competence
    Understanding of multinational/global customers specifics (billing model, approvals)
    Advanced Communication skills
    Ability to manage documentation, process updates
    Data consolidation, metrics ability

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