Global Operations Specialist
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Angajator: | Hewlett Packard Enterprise |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 1 - 5 ani experienta |
Orase: |
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Actualizat la: | 26.12.2019 |
Remote work: | On-site |
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Cerinte
COMPETENCY REQUIREMENTS:
1-2 years in Contract operations environment and good understanding of the Contractual processes & capabilities
Good communication skills with ability to deliver messages clearly (verbal, written and presentation) to internal and external peers
Facilitation skills
Pro-actively identifying training opportunities
Continuous development through relevant assignments
Responding constructively to others' ideas and suggestions
Actively seeking new ways of working to improve productivity
Team Spirit
Embracing change
Speedy and effective resolution of customer issues and complaints
Taking personal responsibility for the quality and content of your work
Demonstrates Global & Cultural Awareness & Mindset
Strong team player
Personal and professional independence
Proactive thinking
Ability to structure and apply basic organizational skills to manage daily operational issues
Customer focus, client understanding
The Operations Specialist is responsible for:
Managing operational requests based on all processes (registration, quoting)
Engaging within the regions or GEO and also outside the assigned regions, with other functions and organizations to resolve issues as they relate to OEM & Indirect Channel Operations.
Escalation management for customer’s escalations
Ability to follow/understand rules of engagement and feed all tools and trackers as expected
Proactively addressing any process inconsistency / improvement topics during team meetings
Monitoring generic and individual mailboxes according to the established operational discipline.
Ability to support on all the activities under the Global Deal Centre when applicable
Work together with the process leads to continuously improve the OEM &Indirect Channel processes (Evaluating knowledge gaps and associated steps to close them – identify subjects for improvements
Willingness to develop within role through extra activities - Support the team in managing activities on top of the primary focus
JOB REQUIREMENTS:
(Knowledge, skills, experience)
Bachelor’s /graduate degree
Fluency in written and spoken English
Follows established guidelines and interprets policies
Active Listening
Analytical Skills
Questioning skills
Problem solving skills
Technical knowledge
Adaptability skills
Attention to quality
Multitasking
Flexibility, fast learner, very well-organized person, able to meet strict deadlines
High level of professional competence
Understanding of multinational/global customers specifics (billing model, approvals)
Advanced Communication skills
Ability to manage documentation, process updates
Data consolidation, metrics ability
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