Customer Support with English

Angajator: EveryMatrix
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
  • Actualizat la: 05.03.2021
    Scurta descriere a companiei

    EveryMatrix is a leading IT software supplier for the iGaming industry, with products like a fully managed, multi award-winning sportsbook, dozens of casino and live casino providers integrated into one lobby & wallet, a vendor neutral gaming management platform with payment processing and much more.



    • Good written English skills (mandatory);
    • Internet browsing is no mystery to you and know all the shortcuts;
    • You know how to use MS Office;
    • The technical aspects of an activity are fun for you;
    • Previous experience in customer support is a plus;
    • Payment systems and online casino knowledge is a plus;
    • Ability to follow documented procedures, logical thinking;
    • Willingness to continuously learn and improve;
    • Highly organized, focus capacity;
    • Team spirit;
    • Time management skills;
    • Ability to communicate technical problems concisely and professionally;
    • Sports passionate.



    • You will be responsible for helping our clients via e-mail and live chat;
    • Check and process bets and settle matches according to our policy;
    • Investigate missing matches / missing results issues;
    • Create activity reports;
    • Add missing matches / tournaments / participants
    • Check and update the information we supply to our clients

    Alte informatii

    Perks and benefits:

    • The base salary is 400 Euro;
    • The work schedule is from 09:00 to 17:00, 17:00 to 01:00 or 01:00 to 09:00, 5 days/week in a rotation system that will cover 3 weekends/month. More details about the working schedule will be provided over the interview.
    • Paid taxi for those working until or from 01:00.

     Headquarters in the heart of the city, at Unirii Square
     Private Medical Subscription
     Daily Catered Lunch
     Our own in-house gym, health & well-being programs
     Bookster subscription & Books corner (online and offline)
     Fun corner: pool, ping pong table, PS4, lots of board games
     Internal & external training
     Team Activities, Friday Bars, Summer Party & Christmas Party (we like to ‘Work hard, party harder’)
     Extra vacation days with every year inside the company
     Anniversary Gifts
     Fruits Tuesday