Customer Support Agent with German (C1-C2)

Moving forward is impossible without the initial drive to do things differently. Our business is all about the people we come across, whether it's in our everyday interactions or in our vision for the brand.

• Fluent German language skills (written and spoken)
• A second language is considered a major advantage
• Customer experience oriented
• Strong PC and internet skills
• Very good problem-solving skills
• Strong attention to detail
• Strong team player
• Good online attitude
• Will be required to work shifts

• Handle customer queries through live chat, email and phone
• Escalating to relevant departments and following up on the resolution
• Working with multiple back-offices, internal tools as well as engaging 3rd parties (games providers) to ensure customer queries are answered and / or resolved in a timely and correct manner
• Assisting customers encountering issues with processing payments (credit cards, bank transfers, e-wallets, paysafecard)
• Assisting customers with their KYC procedure working closely with the VIP, marketing and risk / payments department;
• Crediting bonuses and free spins
• Upselling the brands promotions
• Retaining customers who wish to close accounts
• Actively engaging customers in the view to increase player activity