First Line Support

Angajator: Amoma
Domeniu:
  • Altele
  • Internet - eCommerce
  • IT Software
  • Tip job: part-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 21.07.2019
    Scurta descriere a companiei

    AMOMA.com is a travel e-commerce website created to offer accommodation to travellers at unbeatable prices.

    Our website is available in 19 languages and offers accommodation at more than 300.000 locations in 170 countries.

    We provide a user-friendly platform for instantly booking accommodation ranging from hostels to five-star luxury hotels, and support our travellers with expert customer care, from beginning to end.

    We are a Swiss-based company, operating in many countries with a solid European base and an international team of over 300 people who wake up every day thinking about making our customers’ travel experience an excellent one.

    Cerinte

    Cunostinte/pregatire educationala

    Studii medii/superioare;
    Abilitățile și cunoștințe de operare browser web, email client, instant messaging client;
    Limba engleza - nivel mediu/bun.

    Responsabilitati

    Specificatiile postului

    Urmareste metricile de monitorizare ale platformei Amoma;
    Trateaza toate alertele emise de sistemele de monitorizare conform procedurilor de lucru;
    In functie de tipologia alertei/incidentului, va genera un ticket in Jira si/sau va escala telefonic sau via IM (Skype/Telegram) sau telefon catre nivelurile superioare de suport (oncall)
    Monitorizeaza constant graficele pentru incidente/comportamente out-of-norm (Zabbix/Tower)
    Program Part-time (120h/luna) in ture de 12h conform programului stabilit (AM/PM)

    Alte informatii

    Beneficii
    • Contract pe perioada nedeterminata;
    • Salariu atractiv, conform experientei si calificarilor;
    • Oportunitati de dezvoltare profesionala;
    • Asistenta medicala privata;
    • Acces nelimitat la platforma de e-learning Udemy