Community Support Representative - Italian speaking

Employer: UBER
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • Abroad
  • Updated at: 19.06.2019
    Short company description

    Uber is a technology company. We make a smartphone app that provides users with an on-demand, private car service that takes them safely and smoothly to where they need to go, in dozens of countries and hundreds of cities around the world - at the push of a button.

    Requirements

    - Fluency in Italian
    - Good English (B1/B2)
    - Curiosity. You love learning how things work and you're always looking for ways to innovate. You enjoy testing different support strategies and tracking the results
    - Passion for helping others and creating support experiences that exceed users' expectations
    - Skills for handling multiple issues at once to efficiently resolve a number of inquiries.

    Responsibilities


    - Be a passionate advocate for riders and drivers while answering any questions that come your way
    - Deliver high-quality service across multiple support platforms (email, chat, phone)

    Other info

    What we offer:
    Base compensation + performance bonus (offered quarterly)
    Uber credits (monthly allowance to spend on food delivery and rides)
    Private medical covered by the company
    Wellbeing & gym reimbursement
    Food and drinks at the office + catered lunches
    Relocation package (financial + team support)
    Team building activities, additional trainings and great career paths