IT Support Level 2/3

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Angajator: InCrys
Domeniu:
  • IT Hardware
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 08.09.2019
    Remote work: On-site
    Scurta descriere a companiei

    A COLOURFUL GROUP OF PEOPLE PASSIONATE ABOUT TECHNOLOGY & THE WONDERS OF INFORMATION

    This is us. A fast-moving team, senior enough to assure effectiveness, but young enough to be flexible and transparent, we started out in 2000 as a privately-owned-and-managed business.

    We’re a company with a soul, driven by our values and dedicated to fulfilling our mission to offer world class services, by continuous learning. Our Paladins (just employees in some companies) are empowered to work hard, move up and stand proud.

    With active investment in our people's professional development and with the creative-InCrys-touch, we support our clients throughout the project's life cycle, providing end-to-end technology solutions for mission critical systems, products and services.

    Cerinte

    Your Role in a Nutshell:

    • Administration, maintenance, troubleshooting and incident resolution, if required in cooperation with the Client or 3rd party suppliers

    • Perform Level 2 and 3 support based on troubleshooting instructions for in-scope applications• Redirect application incidents that requiring further Level 2 and Level 3 support to client or other applicable 3rd party provider;

    • Monitor integrations between applications and redirect failed transfer to the client or other applicable 3rd party provider for resolution;

    • Follow internal procedures and processes

    • Advise client regarding software set up and configurations;

    • Perform application deployment related testing (installation, removal, and re-installation) and adjust the installation scripts, procedures and guidelines;

    • Plan, coordinate, and assist the technical implementation of new applications in the Test and Production Environments;

    • Perform Early Life support for new applications as agreed;

    • Perform introduction and deployment of new applications

    Responsabilitati

    • SQL/ database - basic / intermediate knowledge

    • Linux / Unix - basic / intermediate knowledge

    • Windows Server Administration - basic / intermediate knowledge

    • English language skills: Fluent

    • Good inter-personal skills and ability to work in teams

    • Strong analytic and problem solving skills.

    Aplicand la acest anunt va exprimati acordul ca datele dvs. sa fie transmise si procesate de catre InCrys. Consultati Politica de procesare a datelor personale a InCrys >>

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