IT Service Desk with German and French - REMOTE

Connections Consult is a European innovative tech company, founded in 2005, in Bucharest. Over the past 10 years, the company re-invented several times, passed through different stages and gained robustness and maturity. Now, Connections is ready for new challenges.

Connections offers businesses the possibility to improve and align with current digital trends, by using technology tools to boost their strategical KPI and adapt to global market challenges.

Connections marks, in 2016, the first steps of regional expansion with opening offices in Belgrade, Serbia and Sofia, Bulgaria.

Connections brings together RPA, Cognitive Computing and Artificial Intelligence to design, architecture and deliver best in-class digital business solutions.

Connections has built up an integrated service model, based on market’s needs and internal competencies. Our service portfolio embeds Software Development, BPO & Automation and System Integration verticals.

ABOUT THE PROJECT
You will work for a multinational manufacturing company, based in Germany and in the United States. The company operates worldwide in more than 50 countries and it`s the world market leader for clamping technology and gripping systems.4

WHAT YOU NEED TO DO

• Respond to requests for technical assistance via phone, e-mail or chat;
• Follow standard help desk procedures;
• Track and route problems and requests;
• Strategically addressing customer needs;
• Creating a positive customer experience;
• Quickly resolving small or easy-to-manage issues;
• Establishing a timeline and protocol for harder-to-solve problems.

WHAT WE OFFER
Professional growth opportunities; A young and dynamic environment; Medical services for you and for members of the family; Acces to our partners discount plan (Gym, Optical Clinic, Telecommunications Company, 7Card, etc).