Collection Agent with French

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Angajator: Temps
  • Contabilitate Finante
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Actualizat la: 13.10.2019
    Scurta descriere a companiei

    Temps is the leading company providing integrated HR services and workforce solutions for white collars professionals. Founded in 2010 as part of RINF group, historically we build our core expertise for the IT&C sector. Temps capitalized the market knowledge and expended its expertise to expanding industry sectors. The company has been growing out of passion for an outstanding performance for both candidates and clients. We continuously invest in technology and process digitalization as key components for a flexible and effective service.

    What differentiates us is what makes us stronger as a team. Values are what keeps us together and define us In our efforts to achieve goals, honor commitment and create a great service experience.

    Find your next career opportunity in our list of open positions. If you’re an experienced professional, that’s wonderful. If not, that’s still ok, as long as you have enthusiasm and drive. For us, it’s not about years, it’s about attitude.


    Capabilities and qualifications
    Strong problem-solving skills
    Excellent communication skills
    Strong team player
    Result and customer service oriented
    Able to efficiently manage time, set priorities and complete multiple tasks simultaneously
    Attention to details paired with good analytical abilities
    Work experience in a shared service environment is a plus


    This role is an exciting career opportunity for those of you who are fluent in English and/or in French and who aim to fully exploit their communication and analytical skills.

    As a Collection Agent you will be responsible for collecting outstanding amounts on client invoices, building and maintaining a relationship with the clients in your portfolio and providing internal and external support related to the Account Receivables process. You will be also communicating frequently with project teams (cost controllers and project managers) as well, with Business Unit Controllers, in order to address and solve all outstanding invoices, including handling delinquent accounts.

    To succeed in this role, you will need to develop a deep knowledge of the Accounts Receivables process, be customer oriented and like problem-solving. Your analytical skills, attention to details and abilities to stay organized will be highly appreciated and will help you excel in this role. This job requires direct communication with various stakeholders: clients, internal stakeholders (project managers or colleagues from different departments). Therefore, strong communication skills are required.

    Even if some prior experience will be considered as a plus, the position is also a good opportunity for beginners as we will provide tools and training which will help you succeed in the role.

    The Collection Agent is part of the Business Process Management Team of Finance Shared Services Centre based in Bucharest.

    Accurate execution of collection related tasks, working procedures and strategy
    Perform client account reconciliations
    Perform root cause analysis, identify issues/gaps and provide resolutions
    Constantly communicate with clients in the portfolio, project teams and other FSSC departments interrelated to Accounts Receivable process
    Identify areas where process/system improvements are needed
    Share knowledge by contributing to the creation/update of team procedures and documentation.
    Perform other tasks related to Resolution & Inquiry activities

    At least B1 French language level, English is a plus
    Experience in the credit and collections field (would be a plus)
    Excellent communication skills
    Experience in customer service related tasks is a plus
    Knowledge of the Order-to-Cash process is a plus
    Excellent knowledge of Microsoft Office Suite
    Basic knowledge of Oracle or another ERP system is a plus
    University Degree (studies in Economics is plus) or relevant work experience