Pension Customer Service Specialist

This role is part of our Operations team. In this job you will have a chance to:

• Be responsible for the successful execution of monthly regulatory processes and reporting relating to payments allocation and transfers IN & OUT

• Prepare and submit of the Supplementary Report and for all the checks and actions derived from the Warning Lists;

• Handle the customers’ complaints and inquires; update the customer information in the customer service database

• Ensure that all audit’s and regulator’s findings and recommendations are addressed in a timely fashion;

• Identify and adjust the department’s operational processes in line with regulatory changes

• Identify possible risks associated with the departments output and deliver solutions that will mitigate effectively those risks

• Recommend solutions to automate or simplify the operational processes

In order to be able to achieve all of this you need to have:

• Minimum 2 years’ experience in working in private pensions with very good understanding of the legislation and experience in performing pension operational processes

• Ability to analyse and interpret the pension laws and regulations

• Excellent communication and interpersonal skills

• Time management skills and capacity to identify priorities

• Flexibility and capacity to easily switch between diverse tasks/projects

• Good knowledge of English, Microsoft Excel and Microsoft Word

• University diploma