Corporate Policy Services Assistant

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Angajator: Metropolitan Life
  • Asigurari - Intermedieri financiare
  • Banci
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Actualizat la: 02.09.2019

    This role is part of our Operations team and you will have the following responsibilities:

    • Process the customers’ (corporate & individual) requests;

    • Perform specific actions to administer group portfolio using dedicated administration systems;

    • Perform payments reconciliation process for a part of Telemarketing customers ;

    • Develop operational procedures in line with current flows and processes;

    • Maintain customer satisfaction by providing friendly and professional service;

    • Deliver high quality support and service to MetLife internal and external clients (financial institutions, call centres, individual customers);

    • Focus to automate or simplify the operational processes

    In order to be able to achieve all of this you need to have:

    • Minimum 2 years’ experience in working in operations area (experience in insurance area may be an advantage)

    • University diploma

    • Good knowledge of English, Microsoft Excel and Microsoft Word

    • Excellent communication and interpersonal skills;

    • Problem solving skills

    • Flexibility