Corporate Policy Services Assistant

This role is part of our Operations team and you will have the following responsibilities:

• Process the customers’ (corporate & individual) requests;

• Perform specific actions to administer group portfolio using dedicated administration systems;

• Perform payments reconciliation process for a part of Telemarketing customers ;

• Develop operational procedures in line with current flows and processes;

• Maintain customer satisfaction by providing friendly and professional service;

• Deliver high quality support and service to MetLife internal and external clients (financial institutions, call centres, individual customers);

• Focus to automate or simplify the operational processes

In order to be able to achieve all of this you need to have:

• Minimum 2 years’ experience in working in operations area (experience in insurance area may be an advantage)

• University diploma

• Good knowledge of English, Microsoft Excel and Microsoft Word

• Excellent communication and interpersonal skills;

• Problem solving skills

• Flexibility