Back Office Representative French and German languages

Employer: Confidential
Domain:
  • Quality Control
  • Customer Support - Client Service
  • Telecommunication
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 26.06.2019
    Short company description

    Suntem o companie dinamică și preocupată de a excela în domeniul nostru. Asigurăm servicii de suport tehnic pentru utilizatorii de produse electronice, de comunicatii și electrocasnice. Ne caracterizează entuziasmul, dorința de a oferi servicii ireproșabile și de a avea clienți 100% mulțumiți. Suntem orientați spre oameni și ne dorim să alcătuim o echipă unită și performantă. Suntem parte dintr-o companie care activeaza la nivel global si ne bucuram sa avem ca si colegi oameni interesanti care provin dintr-o multitudine de culturi.

    Requirements

    You are highly organized and pay attention to details.
    Good time management skills
    Excellent communication and coordination skills
    You are solution finding oriented and like to solve challenges
    You have the ability to think critically
    You are tenacious
    Minimum B2 Fench or German language competence

    Responsibilities

    Check and validate all information provided by technical support representatives and customers
    Manage and distribute inquires
    Follow internal protocols for solving customer's requests and issues
    Coordinate between departments for correct execution of tasks
    Ensure KPI achievement by teams dealing with customer concerns

    Other info

    We are a dynamic company, offering technical support services for electronic, communication devices and household appliances users. We are determined to have 100% satisfied customers. We are a people oriented company and wish to form a united and high-performing team. Join us!