Technical Support Representative Polish and Spanish languages

Employer: Global customer Care Services
Domain:
  • Customer Support - Client Service
  • Telecommunication
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 15.11.2019
    Short company description

    Suntem o companie dinamică și preocupată de a excela în domeniul nostru. Asigurăm servicii de suport tehnic pentru utilizatorii de produse electronice, de comunicatii și electrocasnice. Ne caracterizează entuziasmul, dorința de a oferi servicii ireproșabile și de a avea clienți 100% mulțumiți. Suntem orientați spre oameni și ne dorim să alcătuim o echipă unită și performantă. Suntem parte dintr-o companie care activeaza la nivel global si ne bucuram sa avem ca si colegi oameni interesanti care provin dintr-o multitudine de culturi.

    Requirements

    Excellent communication skills
    Solution oriented and able to solve challenges
    Tenacious and results driven
    You feel comfortable in new situations and like to learn new things
    C1/C2 language competencies: Polish or Spanish

    Responsibilities

    Receving customers' requests
    Investigating and solving customers' requests
    Providing prompt and accurate feedback to customers
    Ensuring proper documentation of each case
    Follow-up and scheduled call backs to customers

    Other info

    Our group manufactures and sells consumer electronics, such as televisions, white goods, mobile phones and wearables. Our brand portfolio includes BlackBerry, Alcatel, Thomson, Rowa, Palm and TCL.
    We, at Global Customer Care Services, offer support for our European customers. We are characterized by enthusiasm and the desire to have 100% satisfied customers. Our company is people-oriented and we wish to form a united and high-performing team. Join us!