Shift Staff Coordinator

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Employer: Pragmatic Play
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • nationwide
    Updated at: 02.09.2019
    Short company description

    Pragmatic Play is a leading content provider to the iGaming industry. Pragmatic Play offers a multi-product portfolio of innovative, regulated and mobile-focused gaming products.

    Our passion for premium entertainment is unrivalled. We strive to create the most engaging and evocative experience for all our customers across a range of products, including slots, live casino and bingo, all of which are available via a single API.

    Pragmatic Play’s Games Library contains unique in-house content consisting of over 100 proven HTML5 games, available in all currencies, 26 languages and all major certified markets. We release three new video slots every month, with plans in place to further expand this.


    Required skills or abilities:

    • Advanced Level of English
    • PC Literate
    • Knowledge of staff trends and best practices
    • Outstanding organizational and time-management skills
    • Excellent communication, interpersonal and leadership skills
    • Critical thinker with a problem-solving mind


    • Design and plan work shift schedules
    • Plan, organize and implement staff rotation strategy
    • Investigate company's staffing needs and take actions to staff accordingly
    • Assist in new employee on boarding
    • Create and present and submit reports for upper management
    • Creates and maintains daily staffing reports
    • Cooperates with Team Managers mediating information from staff regarding requesting, approving and scheduling time off for employees and ensure all positions are filled to meet staffing requirements

    Other info

    We are part of Pragmatic Play Limited Group, a leading provider of multi-product content to the international iGaming industry. From slots, scratch cards, bingo, and live casino, operators and players turn to Pragmatic Play for innovation, reliability, and ease of integration. This combination, coupled with our passion for premium entertainment, has put us in the pole position in many of the world’s regulated

    This year we have embarked on a new journey with the opening of Pragmatic Play Live, a video-streamed Live Dealer gaming service and we are now building a team of passionate and self-driven professionals who can lead the way to top performance and customer services excellence for all our partners.