Customer Experience Specialist - English, French, Spanish- night shifts HBT

Employer: Honeywell
Domain:
  • Customer Support - Client Service
  • Tourism
  • Sales
  • Job type: full-time
    Job level: Student/Graduate
    Location:
  • BUCHAREST
  • Updated at: 18.06.2019
    Short company description

    Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

    Requirements

    • Minimum college graduate; bachelor degree preferred, not mandatory;
    • Minimum 6 months’ experience in Customer Support;
    • English – advanced level;
    • Another language (or several others) depending on the countries they interact with.

    Responsibilities

    • Take customer call and attend to customer's requirements received by mail;
    • Take calls from engineers, on problems with the HW provided devices (iPhone) and on Work orders status;
    • Forward the information to the right department (Services, Projects, Field engineering, Working Capital);
    • Check availability of technicians in the field team and call the responsible to go to the customer site;
    • Follow up on work orders in order to get the issue fixed within the agreed;
    • Contribute in an active way to the continuous improvement of team’s performance: identifies constantly the opportunities of improvement for own activity and department’s activities;
    • Communicate with clients, contractors, engineers, technicians, and other departments (Services, projects, supply, working capital).


    You will:
    • Have the opportunity to join a brand-new customer experience team supporting a new global project
    • Be part of influencing future business decisions as the project evolves
    • Deliver first class customer service focusing the Customer Experience
    • Be establishing global relationships where your actions directly impact our customers across the world

    Other info

    Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.